We receive many positive comments regarding Sean but during November we received the following:

I wanted to give some feedback on my recent dealings with Sean McKay at Bentley; the entire experience was exceptional, nothing was a problem and Sean could not have been more professional. I would not hesitate in recommending Sean or indeed any of the team I dealt with. This is my first Bentley and the car is fantastic too. Just thought you should have the feedback.
– Scott Haddow

Just a brief note the say how impressed I was with the service provided by Sean McKay when buying a Bentley Flying Spur. Buying numerous prestige cars a year both for myself and my company and the service provided by Sean stands out head and shoulders above all the other people that I deal with. He provided a professional, efficient, fun and attentive service. To find people with his level of skills is most unusual.
– Richard Abel

Julie has had numerous positive thank-you’s and mentions from several customers within their feedback following visits to the dealership. These include existing sales, service customers as well as prospects visiting us for the very first time. Julie has really embraced the “famous host” concept and creates a wonderfully warm and professional welcome to all visitors despite the fact that over the last 8 weeks she has been working with several temps leading up to the very recent recruitment of our new host Jessica. She also recently created a fantastic Halloween theme within the showroom and arranged for a customer to borrow some of these fantastic effects for his daughter’s party over the weekend for which he was extremely grateful.

Nicholas has really had a challenging time recently with not just 1 or 2 but 16 customers experiencing issues with their cars because of delivery dates changing, some by up to 4 months.

He has really done a remarkable job of keeping each and every one of his customers informed and up-to-date, together with ensuring they have retained their passion and positivity about both the brand and our dealership. We have received nothing but good comments from them about how well he has handled their own individual situation and feel he deserves recognition for the fabulous way he has managed to keep their motivation and desire alive.

We received a frantic call from Mr Berg who was touring Italy in his new McLaren 570S and his air conditioning stopped working completely. Mr Berg has owned Porsches for 30 years and has very high expectations in terms of reliability and service follow-up.

Gemma Cormack received his first call and having then spoken to McLaren Automotive it became clear they had no immediate solution and local dealer to get to assist the customer. Gemma took it upon herself to establish Mr Berg’s exact itinerary and it transpired that he was due near Geneva in the following 48 hours. As an alternative to telling the customer that McLaren had no solution to assist him Gemma suggested that it would make more sense for him to wait until he was in Geneva as he planned to spend at least 3 days there and it would give them chance to carry out a repair without holding up the driving element of his trip.

Not only did Mr Berg agree that this was sensible but Gemma organised a loan car to be ready and available, for the parts to be ordered in advance of the customer and car arriving and also for a specific point of contact to be responsible for a very slick meet and greet. Needless to say the customer was delighted!

Charles attended a Mrs Taylor in Sheffield who had the Engine Management Light on after we had worked on her car only the week before. Charles brought the vehicle to us with the idea and plan of returning the car to the customer the same day. However on further investigation, the EML was caused by a different fault and parts needed to be ordered.

As this left Mrs Taylor without her vehicle for a few days Charles drove back over to her house in Sheffield on his way home that day to simply drop her a bunch of flowers to apologise for the inconvenience and disappointment this delay had or could cause. Charles did this totally off his own back and needless to say the customer was delighted and touched with how thoughtful Charles had been.

A Mr Kingsly rang our support/24 hour phone line on a Saturday morning at 6.30am in distress as he had a very important appointment planned that day and his car had a warning lamp on and it wouldn’t move. Matt Thomson jumped in his car and drove straight over to the workshop to grab his tools and drove 65 miles to see if he could be of help. On arrival Matt found the Electronic Park Brake motor had failed, so he deactivated the EPB and made sure the car was safe so that Mr Kingsly could make his appointment on time. Mr Kingsly was exceptionally grateful and then booked into the dealership to have the rework carried out at a later date and at his convenience.

Mr Ashcroft had an issue with the lamp alignment on his Mulsanne. Due to the location, Mr Ashcroft wasn’t able to come to the dealership and was worried about using the car. When Mat heard this he volunteered to give up his Saturday and go to see Mr Ashcroft at his home to carry out the investigation to try and speed the repair up. Mr Ashcroft was over the moon in his eagerness to help with this unfortunate, stressful and inconvenient issue and he was even more delighted that the repair could actually be completed fully at his home.