Two great examples of outstanding customer service from Paul show he really deserves this nomination.

A customer had a poor experience with a previous sales executive and vowed he wouldn’t buy from us again. He lives locally and popped in to check specs on a car he was buying from another dealer. Paul Lewis turned him around and sold him a 911 Turbo and his wife a Macan Turbo. He put the two cars in the showroom and added another one for their two year old daughter – they were blown away by his service and individual attention.

Another customer of Paul’s, Mrs Esther Shirley, was totally delighted when she received a personalised sketch of her car making its way over from Germany on Boaty McBoatface (an inside joke!) upon collection of her new Macan. So much so in fact that the sketch has been hung in pride of place in her kitchen!

Well done Paul!

I would like to nominate Bumper (David Brown).

He has taken really well to his new role and in one day alone checked in 27 new cars on site and still managed to get 100% on both the Sales facilities audit and 100% on the Aftersales facilities audit this month.

In addition he runs customers home and helps on collection and deliveries, early collections and helps the valeting when they are hard pressed.

He really deserves a mention for helping behind the  scenes to ensure the customer gets great service.

Charlotte has worked single-handedly as our only Receptionist on Saturdays for over 12 years, only being supported by another colleague since last year.

She has always been extremely reliable and fastidious in keeping the showroom and particularly the Café immaculate at all times to create a fantastic impression for our customers. She is always bubbly and enthusiastic, even under pressure and is committed to making each and every one of our customers special.

Charlotte is a true Ambassador for our dealership and deserves her nomination.

Bruce is a longstanding member of our sales team. Despite the volume of cars that he sells, he is always very well organised and highly professional. More importantly, he does not just focus on the sales area of the business – he openly encourages customers to come to him on any Aftersales questions or issues so that he can get involved and get it resolved, rather than simply pass it over to someone in Service.

His Passion score so far this year is 98% alongside last year’s score of 96.9%, confirming that he really knows how to ‘Get it Right’ and ‘Make it Special’ for our customers.

Tiffany recently set up a Coffee Morning with Macmillan for a really worthy cause. It’s the first time we have done anything like that and it was good as I think the customers that came in appreciated the sentiment. We had 35 customers who confirmed for the day and we raised £500 for the charity.

Not only is Tiffany setting up some great events for our customers but she is combining it with ‘Giving Something Back’ and involving customers.

We would like to nominate Paul Woodjetts due to his commitment to the Service department and that he is always willing to help out with driving even when he has his own work to be getting on with.

On numerous occasions, Paul has had to change his own personal plans in order to get the customers’ cars back to them after his finishing hours, even when delivering cars is not his job. Additionally, during a recent launch without being asked he spent the evening seeing customers to their cars in the pouring rain, shielding them with an umbrella to ensure their experience continued to be a great one.

He has great customer focus and really is a good example of what being a team player is all about.

The following letter was sent in from a truly satisfied customer, to be thanked in person is indeed an honour, but for a customer to take the time to write in is an action worthy of recognition.

This week my wife had a tyre blow out on her Porsche Macan. I was somewhat un-contactable as I was in a meeting in Downing Street. Lizzie rang the dealership in the hope of getting the number for Porsche Assistance, however much to her surprise Emma on reception not only took all of the details but handled the entire situation for my wife – truly going above and beyond what any other dealer has done for me in the past. Within 13 (yes 13) minutes the Macan was safely recovered on its way to Burgess Hill – they even dropped my wife back home.

I wanted to thank you, and consequently all at Porsche Mid-Sussex, for the support and professionalism that your staff have shown my wife, who was the ‘damsel in distress’, but especially Emma who made what could have been a real crisis into a mere blip on the daily routine.

Our nomination is for Nancy, one of our support team who really pulls out all the stops to make sure everything is in place, to enable our sales team to provide the best possible service to customers.

Most of what she does is not seen, but without her hard work behind the scenes the cars would not be ready to go and customers would not have the fantastic experience of receiving their new cars at the time they wish.

Well done Nancy!

Andy is a credit to this business, he is the first to help out at events and his willingness to get involved with customers is paramount to the success of the aftersales team by helping to build our great reputation.

In early August we held our Annual Show & Shine Summer BBQ, we had over 100 people turn up throughout the day and Andy offered technical advice. Andy went that ‘Extra Mile’ for lots of customers on the day, just one of many examples being Mr Bates. Mr Bates had an issue with his 911 Targa roof, with no hesitation Andy obliged and had a look.

As it turned out Mr Bates was missing a vital clip that could lead to the roof being damaged. He was obviously worried but instead of passing him to service to book him in for the following week, Andy went that step further, by sourcing the clip from another Targa in the compound and rectified the situation within minutes. Mr Bates was blown away by the level of care and willingness Andy displayed, which meant that not only had the issue been rectified but it also meant he didn’t have to return at a later date. Mr Honess and Mr Steed also had concerns with their cars that Andy resolved on the day, both were amazed at the level of customer service he displayed.

Stephen really stepped into the breach recently when Michael, our Parts Manager, was away on holiday and our new team member in Parts had not yet started. Despite the challenges, Stephen managed to continue to give all his customers, particularly our Trade customers and the workshop team, a fantastic level of service.

He came in early and worked additional hours without being asked to ensure the department continued to give great service and deserves recognition for his fantastic efforts.

Our nomination this month is for David Brown. Not only has he worked here for 30 years but he is always cheerful, always helpful and nothing is ever too much.

He is known by most of our customers and always takes time to speak to them and make them feel welcome, no matter what their reason is for visiting. I do feel that he always gives 100% of himself to the Company and nothing is too much trouble. He always covers for other staff, without any hesitation and is very well liked by the staff and customers alike.