On Friday 29th Bentley Assist were due to repatriate Mr Takkar’s Bentayga which had been to us for some minor rectification work. Mid-afternoon we received a call informing us that they would not be able to collect it until Mid-day on Saturday 30th. Unfortunately this was not acceptable as Mr Takkar was booked on a ferry to France on the Saturday morning. Tim Flood had already driven 350 miles that day delivering various cars back for the Bank Holiday weekend, but he volunteered to take the car back to London when he returned from his last delivery at 18.45. He drove to London and delivered the car back to a delighted Mr Takkar who could not have been more fulsome in his praise. Tim returned in our demonstrator loan car, getting home at 23.30. Tim is a great credit to the business and is always willing to out the customer first, so that we can deliver great customer service.

Terry has done an amazing job during Covid. He has had some fantastic comments from clients that have been nervous regarding the collection and delivery of their cars. He is always willing to go above and beyond to ensure clients are extremely satisfied.

My writing to you in praise of your people. I wanted to briefly express my appreciation of your man Terry and how he helped me out today. A bit of background. Your transporter truck would not fit through my drive entrance, so when Terry comes to collect my Ferrari we have a routine where he parks the transporter on a nearby stretch of straight road, I drive my California the half-mile or so to where he is parked and then walk back to my house. It works well and we employ the reverse procedure when he brings the car back. Now, of course, you have the covered trailer, but we’ve kept to the same routine because it’s quite wide and it would be difficult to manoeuvre through the entrance as the country lane on which I live is tight at that point. Today Terry delivered back my car after service/MOT/pre warranty inspection – he called me on the phone to say he had arrived at the rendezvous point. I mentioned that today we have people viewing our house, and though the estate agent is handling it, I need to bring the dogs with me, as they need to be out of the house during the visit – so I would be a few minutes getting their stuff together. Quick as a flash Terry volunteered to unload the car, drive it to my house, and then walk back to save me the bother….which frankly helped me out a lot. During these COVID times, I guess Terry is the face of Graypaul for many customers. That’s certainly true for me, as I haven’t seen any of your team face to face since bumping into Richard in Maranello in October 2019.

Our Service Manager received a call from Mrs F, who has not only been a loyal customer to Porsche Centre Glasgow but has also become a good friend of the Centre throughout the years.

Mrs F called the Centre in quite a panic as her car would not start and the car is essential to Mrs F to enable her to attend regular hospital appointments throughout her cancer treatment. Our Service Manager reassured Mrs F he would help and to stay calm. With a fully booked workshop and service department, our driver Alistair offered to assist. Alistair drove to Mrs F’s house to look at the car and assess if it was something he was able to help with. Fortunately, the problem was with the battery which Alistair was able to jump start and this got Mrs F back on the road. Not only did Alistair help with the problem but he also took a Porsche goodie bag to reassure Mrs F it was his pleasure to help out.

Mrs F could not thank the Centre and Alistair enough for helping on such short notice and being there for her when she really needed it.