We have been down to oneValeter at Ferrari. Angus comes in really early every morning and leaves well after his finish time. He has ensured our standards have been maintained as well as ensuring the cars in the showroom are still valeted.
He has given up his weekends to ensure no car is left.
He has not compromised on standards. Angus is always looking to ensure cars are ready on time.
Angus really is demonstrating a one-team ethos and we wanted to recognise his hard work and commitment.
Neil has been nominated by the Sales team for going above and beyond.
We had a loyal customer call us last week in a panic as he had hit something on the motorway and it had scratched the front bumper of his Maserati and marked the side of the car. The client had promised to take a friend of the family to her wedding in it at the weekend and wanted the car to look its best. I explained to him to come past on the Friday afternoon before the wedding and we would try to rectify the car as best we could.
He came in late on the Friday afternoon. It was month-end – we were having a really busy day with handovers on the Friday and on the Saturday, which Neil was getting ready. I was tied up with a handover and Neil took it upon himself to go and see the client and got him to show him the marks on the car. Neil then went and basically did a full valet and mopped and polished the damaged areas. The client was blown away by how much work Neil did and how good the car looked.
The wedding lift went ahead as planned and everyone loved her wedding car. Neil came in early Saturday morning to catch up on the cars going out that day.
I cant believe that Neil went above and beyond to get my car ready for the wedding. I was gutted when the accident happened and worried about letting people down.This really shows what a great team you guys have, thank you so much to Neil.
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We had one Valeter off recovering from COVID and then unexpectedly the other two Valeters on site felt unwell so had to be sent for a PCR test.
Glenn, who was the fourth Valeter, was away and cut short his holiday to come in and get the cars prepared for the end of the month and really saved the day. What a hero!