One of our lovely customers was coming to collect his dream Aston Martin and through a little investigation Teddy and Oliver realised it was his birthday within the next couple of days.

They put their heads together and thought, what could complete the wonderful experience better than an extra chocolatey wonderful birthday cake, topped off with a special birthday sparkler!

They did refrain from singing Happy Birthday as they didn’t want to scare the poor gentleman but he loved it. As he was signing for his brand new vehicle they also surprised him with an extra little present.

Safe to say he was over the moon!

Ross has shown excellent drive and tenacity in completing a full chassis change on a Lamborghini Huracan. Having returned from his annual holiday Ross was given a challenge of completing the customer’s car within a two week period as the customer was desperate to have his car returned. Thanks to Ross working Saturdays and Sundays as well as additional hours each day the car was completed within the two week target.

The customer has had his car back as promised and even more impressive after such a massive job there has been no issues with any rattles etc. This resulted in the customer being extremely happy that his car was completed in record time.

Excellent job, well done Ross!

Abbey and Vinesh recently received some great feedback through the Sytner Facebook page for the effort they put into welcoming and looking after a gentleman and his son who came to visit the dealership. It was the boy’s 10th birthday and Abbey and Vinesh really went out of their way to make sure he had a great time and took away some fantastic memories.

Here are the comments posted:

Many thanks for the warm welcome from Abbey and Vinesh and for making my boy’s 10th birthday an extra special one. He cannot stop talking about his visit today

Our very good customer Mr Tim Berry came in to specify his new McLaren 720. It was a present for himself to celebrate his 50th Birthday, so Julie arranged for a card to be signed by the team and also ordered him a special Birthday cake with a special candle. Mr Berry was thrilled and shared out the cake with the team to eat in the showroom as he was finalising the specification of his new car.

Great thinking Julie!

Sam recently looked after a customer delivery for Mr Wood who had purchased his first Ferrari from Sytner and Graypaul Birmingham. The Ferrari FF was Mr Wood’s treat to himself to celebrate his 50th Birthday and Sam was meeting our delivery driver at the customer’s address in London.

Discussing Mr Wood’s car collection, Sam learned that his favourite car was a Ferrari 355 in red that was his first Ferrari purchase some 20+ years previous. In order to make the delivery of the FF extra special – and to help celebrate Mr Wood’s birthday in style – Sam had placed a specially sculpted Ferrari 355 birthday cake in the boot so whilst carrying out the handover and explaining the controls, Mr Wood opened his boot lid to find a bright red Ferrari 355 with 50 (unlit) candles!

Needless to say, Mr Wood was delighted and phoned in to the showroom to explain how delighted he was with the experience.

Our customer Mr Alan Baldwin was coming in to collect his Ferrari 488 and contacted Amy to say he was stuck in traffic at 3pm and would try his best to be at the dealership for 5.30 pm, however he didn’t make it until around 6.15pm.

Amy stayed to meet him and ensure everything was OK with his car. Additionally, she noted that he had mentioned on the booking he would like a gold valet as he was taking a girl to her prom. The valet was done and Amy got his paperwork ready on the front desk so when he came in the transfer could be done as quickly as possible to allow him to leave in time for his evening event. The customer emailed afterwards to thank Amy for her brilliant help and to tell her that he did make it in time to take the girl to her prom!

Dean and his manager David recently received a great email from one of our American customers about the service Dean has provided to him.

“ Hi Dean,

I just wanted to drop you a note and let you know how much I appreciate the excellent service you provide.

I’m a fairly particular guy regarding business and I really don’t like the lazy conduct some provide these days such as not addressing people by name, etc.

You are always a pleasure to deal with, you are detailed, extremely responsive and just all around a good guy to work with.

Thank you for the ongoing support – I appreciate it. If I ever get the UK, the beers are on me!”

Well done Dean!

A woman came in to the dealership all flustered and when she got to the reception desk she burst into tears. Catriona stepped in and calmed the woman down and discovered that she had broken down on the busy dual carriage way outside of the dealership at rush hour. Catriona got the woman a seat and a cup of tea and then went about organising some help from the technicians who pushed the woman’s car over the central reservation and into the dealership. Catriona then waited with the woman until she organised recovery for her car and then arranged a taxi to take the woman home.

The woman was blown away buy Catriona’s kindness and was extremely grateful for everyone’s help.

Well done Catriona!

This month, Kash made it special by going out of her way to deliver a personalised gift to a customer.

Early one morning, Kash left her home in Coventry and drove over to Great Oxendon to ensure delivery of a surprise gift by 7:45am. Aiming to catch the customer before they left for work, she managed to locate the elusive home among the rural Northamptonshire countryside, which is notoriously difficult to navigate. Upon arrival, it appeared as though no-one was home, but Kash knocked, searched, persevered and waited for almost 30 minutes before the customer appeared! The surprised customer was delighted with the gifts, and thanked Kash and team for the thoughtful gift and willingness to go the ‘Extra Mile’ to deliver excellent Porsche service.

Later that day, we received a lovely email from the customer who was impressed with Kash to say the least! “Thank you very much for the gifts delivered this morning, so sorry to keep the attractive young lady waiting, we need to improve door bells!”

Well done to Kash for ‘Making It Special’ for Porsche Centre Leicester.

Our nomination this month is for Tiffany for going beyond the call of duty.

Tiffany has been very proactive at generating money for the local charities – in the last six months of 2016 she raised £20,878.00, so far this year in seven months alone she has raised £40,478.00.

She has been very entrepreneurial and included different charities and fun activities, such as cake making and entering a team from the Dealership in an “It’s a knockout competition”. As part of this she has also engaged with many of our customers, in particular our female customers, to get them involved in generating charity funds as well which has brought some great feedback from them too.

Well done Tiffany!

If Sarah is not running Race for Life for her preferred charities, then she is always looking to do the right thing for both her colleagues and customers.

Most recently, the Centre received a phone call from a member of the public who had travelled down from Manchester for a weekend in Northampton and was hoping to visit Silverstone race circuit (believing that it would be open to the public). The gentleman had promised his daughter, who has learning difficulties that she could see her favourite Porsche vehicles on the race circuit and was very upset, having been turned away by the security team. The gentleman and his family were invited to our Centre and given a Porsche Centre Silverstone welcome including a drive in our 911 GTS and Porsche Caps. Sarah hosted the family and then phoned the Experience Centre to arrange for them to attend the Centre and to be driven in a Porsche around the Experience Centre track. The family were beside themselves with joy and absolutely delighted with Sarah for taking the time to look after them so brilliantly.

Well done Sarah for showing the caring side of Porsche Centre Silverstone and delivering a special experience they will never forget!

A lady customer telephoned in and spoke with Sarah regarding getting a problem fixed on her car, the lady was a little distraught as she had a very important trip to make to see her husband in hospital.

We were fully committed for collection and deliveries so Sarah arranged to collect the car herself. Sarah went to the lady’s home early one morning directly from her own home, ensured it was repaired, cleaned and ready for the trip and took it back later the same night to meet with the customer.

She telephoned our service manager and expressed her delight in the service she had received from Solihull in particular Sarah.

Well done Sarah!

Richard is fantastic at thinking outside the box for customer handovers and ‘Making it Special’ for them. This was the couple’s first Ferrari, and they will certainly remember this for all their days. Richard organised a local company to reproduce the images from the production line of their Ferrari, and also a special photo book of their trip to Italy when they specified the Ferrari.

The photo book included their factory tour, dinner at the famous Montana restaurant and the Ferrari Museum. As well as this, Richard came in on his day off previously while the customers were waiting for their Ferrari to be built to carry out a passenger drive with their daughter so she was included in the overall experience. On handover day our host Alex had organised an Italian lunch buffet at the dealership for the whole family and little gifts for their daughter.

A sincere and heartfelt thank you to Richard Gargaro. Our whole experience with Richard has been wonderful and he has gone way above and beyond the call of duty. For example coming in to give my daughter a drive on his day off. Also his patience and understanding on our two day Ferrari experienza. Nothing was too much trouble for him. The actual handover day was fantastic. Initially picking us up and treating us to a lovely lunch and thoughtful gifts for Eleanor and myself. To sum up, we now feel Richard is more like a trusted friend and he certainly is a credit to your company. We hope you will pass on these comments to Richard from us.
– Douglas Wright and Eleanor.