We recently received some great feedback about Oliver through the Sytner website.

I just wanted to say how amazing Sytner Nottingham Aston Martin is! My parents recently bought a new DB11 from the showroom and the level of customer care was incredible. I know it is Aston Martin, so you expect a little more but they were truly wonderful. We picked up the car on my 21st Birthday as, by chance, we bought it the week before and they surprised me with a card, badge and a bottle of Gin. It's the little things that matter and made a massive impact on me. I currently work at weekends for Harwoods so I know a tiny bit about the car industry and Oliver at Nottingham was amazing! I would have posted this review on Facebook but I didn't want to show off! Thank you again to all the team at Aston Martin Nottingham!
– Luke Dillon

Satinder has looked after Mr Clarke’s GTC for the last 5 years. He had a back operation in 2016 and hasn’t been able to drive his cars for the last 18 months.

Satinder arranged for his car to be collected and, whilst the car was here, he received a comprehensive 2 minutes 26 seconds video from Ben and he was very impressed with the detail, highlighting issues with his rear differential and drive shaft seal leaking and nearside front tyre edge.

He visited the dealership to collect his car with his wife and spent 2 hours here being looked after by Satinder and our hosts. He enjoyed his recent experience and has booked his Silver Spirit in for an annual inspection and service later this month.

I think they are very professional and first class ambassadors of your dealership!
– Mr Clarke

Our nomination this month is Georgia, who has recently been assisting on Reception to help cover absences.

As well as continuing with her role as our Marketing Assistant, Georgia has been doing a fantastic job on reception. Several customers have commented how great it has been to see Georgia back on reception, due to her attention to detail and warm, friendly approach to customer service. She has also arrived early and stayed later on several occasions to ensure that our front desk was always manned.

Thank you Georgia for your hard work!

A Mr Simmons visited the dealership for the first time as he was visiting the area and was an existing customer of Bentley Cambridge. The potential issue was that he arrived just as the Technicians had finished for lunch.

Neil delayed his sandwich and addressed the issue with the customer’s windscreen washers and managed to turn the car around within 5 minutes and without having to charge the customer.

Mr Simmons was very happy with how efficiently we had dealt with his issue, particularly as he arrived unannounced and without having made an appointment.

Well Done Neil.

Mr Khera was due to collect his new Ferrari from the showroom. He explained that it was his daughter’s birthday and asked if she could come along for the handover.

Along with making arrangements for the handover of his new car to Mr Khera, John also arranged a card and a Ferrari teddy as a birthday gift for Mr Khera’s daughter. As you can see from the photo, she was very excited.

It was an amazing day. It was very special as we walked in were greeted with birthday wishes and a teddy, so nice. Thanks to you all.
– Mr Khera

A customer was driving home in Derby and ran out of fuel. The customer was advised that Ferrari Assist were two hours away, but the customer was getting upset as they were blocking a main road and telephoned the dealership.

Upon hearing this, Sam offered to drive over and see what he could do. He fuelled the car and then offered to bring it in the next morning and reset everything. Once it came in he then cleaned it and returned the car that evening.

Needless to say the customer was very happy with the level of service provided by Sam.

Feedback from a customer following the purchase of a new car.

I wanted to relay to you how pleased I was with my buying experience at Maranello Egham when purchasing my new Maserati Quattroporte.

The Two members of your team Lisa Slater and Alex Lombardi who supported me during the buying experience, are a true credit to the Maserati Brand.

I have quite a busy lifestyle where I have a Worldwide role hence am always pressured for time and I live in Cuffley in Hertfordshire hence not easy for me to get to Egham, also my son is Autistic so has some very specific needs in terms of space and facilities that we would require from a family car perspective.

Lisa went above and beyond over the two days we worked together to ensure my son’s needs were catered for, she gave me the right level of information, not being overly informative but at the same time understanding my perspective and laterally thinking about my son’s needs. She accepted and was very responsive to my numerous calls and told me this is the first time she had sold a car via facetime.

Going through the formalities on site with both Alex and Lisa was also an enjoyable experience. It felt like I was sitting down with friends to discuss my latest venture, just missing the glass of wine (not advisable as I was driving).

Overall I will have no hesitation in telling anyone who will listen about my experience, you have a fantastic team, congratulations and thank you for all your help and support.

Robert Taylor was due to be coming in to collect his new car from Sean. In the days leading up to his delivery day, Scotland was hit by snow and Glasgow was affected particularly badly. On the morning of his delivery, Mr Taylor’s wife was going to have to drive him to the dealership as his part exchange was already here but she didn’t feel safe enough driving to the dealership in the wintery conditions.

Sean took one of the Cayenne demonstrators and made the treacherous drive to Mr Taylor’s house and brought them both to the dealership. Mr Taylor was absolutely delighted that he was still able to collect his car all thanks to Sean!

This month’s ‘Making it Special’ nominee is our Parts Apprentice, Kieran Bedi-Archer. Kieran has been dealing with a customer for several months, as he is in the process of restoring a classic Porsche he purchased. The 1988 911 requires a lot TLC and therefore requires someone to offer thorough advice on which parts to source and from where. The retired customer visits the Centre 2-3 times each week and enjoys restoring the car little by little. Each time, Kieran spends between 30-45 minutes with the gentleman, taking a keen interest in his project, offering genuine advice and guidance, while sharing in the customer’s excitement. Last month, in particular, Kieran sourced a number of suggestions in anticipation of his arrival, which really delighted the customer as he was touched at Kieran’s proactive and personal approach. Upon completion, the customer presented Kieran and the Parts Department with a framed photo of the finished article and commended Kieran for his consistent consideration, time and involvement in the project. Well done to Kieran for ‘Making it Special’ for this lovely Porsche enthusiast in his personalised way.

Although he is very new in the role and has not done the Service Advisor’s role before, he is extremely enthusiastic and helpful with customers and particularly with more challenging problems; his customer handling skills have been very good.

He has gone out of his way to give our customers a great experience by offering to run their cars back to them or collect them out of hours personally.

Stephen has also excelled at carrying out the accompanied direct dialogue inspections with the customers giving them best advice – feedback on Porsche Passion from our customers has been very positive about him.

On Saturday at approximately 12:15, Adrian was just leaving the Centre when he took a phone call from a Mr Crawford whose Porsche Boxster was making horrific screeching noises from the brakes.

Adrian asked the customer to drive straight to the Centre and put his car into the Direct Dialogue Bay. Adrian on inspection of the car identified that the brakes contained a lot of stones. With the help of a technician, they removed the stones and Mr Crawford left without charge.

Mr Crawford had not used our services before, having purchased the car from another Centre, and was so pleased with the service received from Adrian that he came in on the following Friday with a box Cadbury’s Heroes for Adrian and booked his car in for a service, now becoming a regular service customer.

Adrian is relatively new to Porsche Centre Silverstone and as this proves he is an exemplary Service Advisor.

On Friday 19th January, Mrs Faulkner called the service department explaining that her MOT had expired and she had to visit a relation over the weekend – could we help?

After a discussion with the service advisor, Adam agreed to meet Mrs Faulkner at her home (30/40mins away) at 6.45pm that night, bring the car back to work so the MOT could be carried out first thing on Saturday morning and returned. Adam had the car back at her home mid-morning on the Saturday with a new MOT and looking spotless after he had cleaned it.

The customer was delighted with the service Adam provided.

Since joining the Sales Team in July 2017, Ryan has always taken pride in looking after his customers by taking the time to listen to them and do everything he can to fulfil their needs.
A couple of weeks ago Ryan had a customer from Southampton who purchased a Cayenne for his wife Sarah and after a few conversations with Mr O’Reilly, he mentioned to Ryan that his wife’s best friend had recently lost a child so maybe they were thinking to come up to Edinburgh for the weekend as a treat to her friend.

Ryan organised for Mrs O’Reilly and her friend to stay at a hotel on Edinburgh’s Royal Mile so they would be able to experience the true Scottish Hospitality. He also got in touch with a few contacts and managed to book them in for dinner at one of Edinburgh’s most traditional restaurants.

In the morning of the handover, Ryan decided to put together a couple of Jo Malone gifts for the two ladies, as well as a little travel pack with cereal bars, fruit, water, juice and small treats as they were driving back down to Southampton around lunch time. Mrs O’Reilly and her friend were so pleased and could not have been happier with their Scottish experience!

Mr & Mrs O’Reilly were delighted and could not thank Ryan enough for looking after them. Well done Ryan!