Mr D decided very late leading up to Christmas to purchase a present as a reward to a long-standing member of his team.

Although he had assumed he had left this too late, the team at Aston Martin Nottingham found a suitable vehicle elsewhere and Greg made all the arrangements to collect and transport the vehicle, get through the workshop checks as soon as it arrived, and it was ready to hand over to the customer within 36 hours of making the initial enquiry.

Mr D expressed he was amazed has easy the whole purchase process had been and would consider treating himself to a used Vanquish at some point in the new year on the back of his experience.

Dean has recently joined the business and, considering this was one of his first sales, really made a concerted effort with his customer and sold an overage Huracan in Blue Grif. He made sure he listened and reassured throughout the purchase as well as afterwards.

Dean forwarded a video via WhatsApp and began to speak further to the customer about his enquiry and why he wanted a Lamborghini Huracan Avio. Sensibly, he involved Mike Bowd, our Business Manager, then began to work out a deal and part of the deal included an electric ride on toy car for the customer’s first child as a Christmas present, which was important to him.

Dean arranged for the vehicle to be delivered to Manchester for 4pm in an enclosed trailer creating further excitement, working around the customers work commitments and arranged to do a full handover and complete the paperwork process with the customer making it simple for him. He also agreed to bring back the customer’s part exchange, arriving back into Birmingham for around 7:30pm.

The customer was extremely happy and mentioned it was the best customer service he has ever had when making a vehicle purchase, as he frequently changes cars.

Tim and Rick both recently gave up their Friday evenings to help a customer in need. Mr T had purchased a vehicle, however, realised that he needed help getting his other car back home, as his original driver was unable to help at the last moment.

Tim and Rick were about to leave at 5pm on Friday night when they offered to take the customer’s car back to his home.

Around 30 minutes into the journey the customer called to say he had left his child seat at the dealership. Tim and Rick both went back to the dealership to collect, only to find out the customer had actually left the seat at home!

The customer was very grateful and couldn’t thank them enough for their help.

Well Done Tim and Rick!

A customer wrote in about his experience with Tony during the purchase of his Bentley Continental GT.

I dealt with Tony Witley, who was excellent with his sales. He collected both my wife and me from home so that we could drive the new car away together. It was very nice to be treated and respected in an impeccable manner (as it used to be), Tony made the entire experience a real pleasure and one that I have never experienced before when buying a motor car.
– Mr T

Mr C had made an enquiry on a used Ferrari F12. He’d spoken to Richard on a few occasions about him struggling to view the car. Mr C also said he was recovering from a serious illness. Richard offered to make it easy and open up the business on a Sunday. Mr C came in with his son, drove the car and subsequently purchased it.

I'm extremely grateful that Richard came in on a Sunday to show me the Ferrari. I have had many Ferrari's over the years and have found the service offered by Graypaul Birmingham to be exceptional.
– Mr C

James has been nominated for always trying to go the ‘Extra Mile’ and do something personal for his customers.

Just this morning, I found him gift wrapping a present for a customer and asked about the story behind it. The customer, Mr B, is a helicopter pilot who has travelled the world in a variety of different helicopters over his career, but the one model he has never had the opportunity to fly is the Black Hawk. He is a huge fan of this helicopter and collects anything to do with them, so, James purchased him a fabulous book all about the Black Hawk as a handover/Christmas present.

A really thoughtful and personal touch.

A letter received from a client could not describe better the ‘Outstanding service’ provided by Lisa during the sale of a new Maserati Levante.

What impressed us most was the professional, helpful and practical way in which Lisa dealt with us. We are all aware that relationships are not built between businesses, but between those individuals who are the faces of business. Lisa was stellar, never losing the prime objective of making the sale, she made herself our personal representative in your dealership. It was a joy to deal with her, and I feel she deserves our recognition for this. She was polite, courteous, helpful, knowledgeable and friendly, dealing equally with us as a couple and understanding our needs.
– Mr W

Denis is a technician at Porsche Centre Glasgow and he is also our only MOT tester. In November, Denis was off on holiday when we had a customer coming from London to collect their new Porsche. When Denis is off on holiday we sub-let our MOTs to a local garage and at the last minute we were let down by them and they couldn’t carry out the MOT test.

We called Denis to see if he would be able to come in and help out with the MOT and, without hesitation, Denis said yes, arriving at the dealership within 15 minutes as he didn’t want anything to impact the customer taking delivery of their new Porsche.

Well done Denis!

Following their purchase of a used Porsche from another Centre, a customer who lived in Peterborough brought the car to Porsche Centre Leicester as they were experiencing issues with a seat. Steve was on hand to promptly assess the problem and run diagnostics while the customer waited in the showroom but, following the results, he was not able to resolve the matter there and then.

Faced with the challenge of having to wait 1 week for the relevant parts to arrive and with the customer not being able to return to the Centre very easily, Steve went over and above to make the experience convenient and efficient. The following week when the parts had arrived, Steve, along with all his equipment, travelled the 1-hour journey to the customer’s house and fixed the car on the customer’s driveway.

Very impressed by Steve’s professionalism and willingness to go over and above to provide great service, the customer wrote to the Centre to commend him and his work.

Well done to Steve for being a great example of ‘Making it Special’.

Andy recently popped in on his day off to collect some personal belongings; when he arrived he noticed a customer who he had dealt with on a previous visit.

The lady had a fault with her vehicle and brought it in on her way past as the heating wasn’t working and she was due to do a lengthy drive the following week. Andy began talking to her whilst she waited for a technician and offered to assist.

He arranged with the customer to collect her vehicle on his way into work the following day. The customer was so impressed that Andy was willing to do all this whilst on his day off and was really grateful that he collected the vehicle in his own time the following day.

This is not the first time Andy has gone out of his way to help customers, well done Andy.

Steven has recently received a thank you note from a customer who was really overwhelmed with the service received for his warranty renewal. Steven went above and beyond his normal day to day job role and this can be clearly seen with the customer’s wonderful comments. Steven saved the customer over £1000 which has made a massive impact on them and they will be a repeat customer for years to come.

Thank you for taking the time to support and coach Rob in the management of my warranty renewal.  Never underestimate the value of back-office functions and your own contribution to Porsche Silverstone and their customers. Your help saved me over £1,000 and you are directly responsible for generating turnover to the business in excess of £1,000 more importantly. You were key to delivering customer satisfaction that will drive repeat business. Keep up the good work.
– Mr C

Mr F ordered a used 911 GT3 from Tris and he had arranged to drive up from Poole and meet Tristan look at the car and have a test drive. He, unfortunately, got held up and didn’t arrive the dealership until close to 6.30pm. Tristan stayed, welcomed him and carried on as normal leaving work after 8.30pm (and the customer feeling very special). Tris picked the customer from the train station following Saturday when he came to collect, handed over the car and had arranged a lunch stop for him at Caffeine and Machine on his way home, all fully paid for.

He was completely wowed by his experience.

It really was well above and beyond and topped off what was a fantastic experience from beginning to end. Clearly, Dean has trained Tris very well. I hope the above has given you a sense of the lengths the team at Solihull went to, to ensure this special purchase was just that. As I said, I’ve had numerous dealings with other Porsche dealers, BMW and Audi over the years. This experience is head and shoulders above anything I’ve had before.
– Mr F

Harry’s customers, Mr & Mrs G, were purchasing a brand new Maserati which they were very excited about.

Sadly, during the sale process their son sadly passed away in an accident, they said they were close to cancelling the sale, but the service they received made it worth going through with. The email is from Mr G after they took delivery of their car.

Yesterday was very difficult for us both due to our loss of our beautiful son that we had been blessed with for 33 years. Only a parent knows how hard it is to lose a loved one, we were so near to cancelling the car when it happened. You and Maserati really touched our hearts with the lovely gifts and words of sympathy, you actually were able to put a little smile on my wife's face that I haven't seen for weeks. Yesterday was a day that you made special, today is back to reality. It happens to be, or would have been, our sons birthday, not sure how it's going to be. We both love the car and are sure it's going to help us on our way to recovery and trying to rebuild our lives. Once again thanks for everything, you were lovely to deal with from the start, we now know we have made the correct choice and look forward to many more years of motoring with our stunning new car, love it.
– Mr & Mrs G