Oliver was recently dealing with a customer, Mr S, who purchased a car from us. The customer wrote in regarding the experience that he received.

From start to finish, my experience at Aston Martin Nottingham was first class. Everyone there made me feel welcome and their professional approach was exceptional. I would definitely recommend this showroom and the staff to my friends and potential buyers. Special mention must go to Oliver and the lovely ladies on the front desk.
– Mr S

Alex always goes above and beyond for his customers, in the month of August alone we have received two 5 star Google reviews…

Thanks, Alex and Chris for the best customer service experience I have seen! Extremely happy and I love the car. I’ll be back again when I am ready to change. Highly recommend… These guys are true pro’s.

– Mr A

Buying a car has never been so enjoyable. Everyone at Bentley Birmingham is friendly and approachable but the biggest thanks go to Mike and Alex for their attention to detail and great service.

– Mr M

Roy regularly receives comments from his customers regarding his attention to detail and helpfulness during the customer journey. August was no exception.

Roy recently received an enquiry from a Mr C, who was looking at ordering a new Continental GTC Convertible. The gentleman was not local to our dealership but wanted to visit and pick up the car himself. Due to the distance he had travelled, Mr C was in a rush to get into his fantastic new car and get on his way, so Roy ensured everything was prepared prior to the customer’s arrival. The customer was so pleased he felt compelled to leave a review of this recent experience.

The whole dynamic of the car, the combination of the colours and the design of the car is just great. Roy was exceptionally helpful and kept me informed all of the way. You all work very well as a team and communicate well, everything was quick and smooth.
– Mr C

Charles collected Mr. D’s Rolls-Royce, and at the point of collection they got talking about music. Mr D’s business is vehicle infotainment systems, and they chatted about older styles of music and their individual tastes and preferred genres. When Charles delivered the car back the next day, he included a classic, well-known reggae CD (which Mr D thought was excellent).

Fantastic thought and delighted that Charles would do that for me.
– Mr D

We have a real litter issue in our road leading to the 3 businesses. People use it as a litter station after visiting McDonald’s. A number of colleagues have commented on a particular member of staff who always ensures the front is clean before our clients visit the site.

I would just like to nominate James Smith for going the Extra Mile. I have noticed in the morning a couple of times there has been a bin left by the front door which was filled with rubbish and this morning I realised why. At 7.30 this morning, I was walking towards the dealership and noticed James doing what he does every morning; rearranging the car park creating space for our customers. At the same time, he is picking up litter not just from our car park, but also the road outside our dealership. I feel James deserves some recognition for the pride and passion he shows in and around our dealership and it probably goes without people knowing as it is so early in the morning.

David is consistently going out of his way to ‘Make it Special’ for his customers on handover. He puts a lot of effort into this and gets to know his customers very well in order to personalise their experience as much as possible and I am always getting great feedback from his customers.

Mr P had been dealing with David for some time and was excited to collect his new car, David called him as soon as the car came off the transporter as the customer was desperate to see it. Mr P is a massive cricket fan and had tickets to go to a world cup game the following week, so David took it upon himself to buy him an India cricket jersey and place it on the bonnet of his new car ready for collection. Mr P was blown away by this surprise and mentioned to me that he had never had service this good from any other brand before.

David really went above and beyond with the handover gift! Genuinely ecstatic!
– Mr P

It was a Friday afternoon and a VIP client of Maranello Sales had driven down to Goodwood for the Festival of Speed in our Ferrari GTC4 Lusso demonstrator.

He was booked in to stay at a local hotel for the night in Chichester but on arrival to the hotel, he realised in a panic that he had lost the car keys and could not lock the vehicle. After a frantic search, a very concerned and worried customer phoned the dealership to see if there was anything we could do. As luck would have it, Franco was also attending the Festival so we called him straight away and he dispatched himself off in the direction of the hotel.

The traffic was unusually heavy due to the event and rush hour but Franco arrived at the hotel and began a full and thorough search for the keys. With much relief, the keys were found under the driver’s seat carpet and handed to the customer.

The following day he was able to drive to the event and enjoy the day!

John is a member of our Parts Team who went out of his way after his working day to help one of our very good customers who owns a 911T and lives over 70 miles from our dealership.

Mr A called the centre as he had been unwell for a few weeks and been unable to drive his car, he thought that he had better start his car up as it hadn’t been used and discovered that the battery was completely flat and was panicking. We advised him he would need a Battery Charger which we supplied and John delivered it to him that night on his way home and sorted it all for him at his home.

He was so delighted with the service he had received and called to say how much he appreciated our efforts.

Mr H’s vehicle came into us several months ago after Porsche Assistance attended as a breakdown, it came in with various oil leaks, to say the least. We removed the engine to repair and it ended up with needing a major engine repair with parts on backorder.

Day by day and week by week Becky kept Mr H updated via phone and email to ensure that he was involved every step of the process. Once the vehicle was fully repaired, Becky had the car fully valeted, placed in the DDB bay and covered over for the full handover experience. After months without his car, it was important to do this to Make it Special for this customer. He was also given a Porsche wooden transporter including cars as a gift for his son.

Mr H actually brought Becky a thank you card and a cake for Ash who worked on his car!

I just wanted to say a huge thank you to you and the team for all of your hard work and efforts to get my car back fixed and roadworthy! You’ve provided excellent service from the very start and I’m extremely grateful. I can only apologise for all the issues you’ve had with the car and I’m sure there have been times you wish you hadn’t replied to my first email relating to my problems. Thank you again for everything you’ve done!

At a time when we were particularly stretched with staff on holiday and at other events. Jackie organised, at very short notice, the Porsche Owners’ Club event here at the dealership.

Although we had over 80 people attending due to the good weather, Jackie took this all in her stride, including having to cater for significantly more people than we had expected.

The event was seamless and the feedback from the guests was extremely positive.

Faye has demonstrated an exemplary commitment to customer service and teamwork over the past few weeks; picking just one occasion feels like somewhat of an injustice.

Earlier in August, Faye rescheduled her annual leave in order to assist her counterparts in Solihull with their warranty administration as they were short-staffed. Faye made the journey to and from Solihull over 5 days and did so without any hesitation and with her usual sunny disposition.

On several occasions throughout August, Faye has volunteered to help our General Sales Manager with the delivery of customer vehicles throughout the country, often during her own time. The most notable of these occasions was when Faye gave up her Saturday to deliver a customer’s car to North Wales, leaving at 4am to complete an 11-hour round trip. Needless to say, the customer was over the moon with the exceptional service that Faye had provided.

Faye has shown how going the Extra Mile for her colleagues and customers has such a tremendous, positive impact on the business and the brand. Well done, Faye!

I know that it had been an early start and a long journey for Faye but she turned up with such a huge smile on her face and seemed only too happy to be here. I really appreciate the effort that she went to in getting my car to me that morning. Thank you so much, Faye!
– Mr A

Tristan was making his follow up calls and whilst speaking to his customer, the customer revealed embarrassingly that he had just run out of fuel in his car. Tristan straight away told his customer he would come straight to him with some fuel. The customer told Tristan not to worry as it was his fault he would wait for the recovery company to attend, but Tristan persisted and went and assisted the customer who was absolutely delighted with Tristan’s level of customer service. Well done Tristan.

Mr B came in for work on his Bentley and Holly noticed that his birthday was coming up from his driving licence and arranged a Birthday surprise! She bought a little cake and a card and some Bentley aftershave…

Holly was taken aback by his reaction, he was blown away and was amazed at her attention to detail.

Delighted with the service from Bentley Edinburgh and a special thanks to a lovely young lady called Holly for making my visit delightful.