We received the following feedback from a happy customer who Jake looked after recently:

My experience at Aston Martin Sytner Group in Nottingham was a pleasure! My Aston was booked in for a service and was done on the day in a timely, professional way. All the staff and mechanics were very friendly and helpful.
– Mr L

Mr M dropped his 2014 Bentley GT off with us for routine service. During the service, we performed a CitNow video along with an eVHC. This highlighted some work required to be carried out. Claire collected all information required and prepared herself for calling the customer to offer our ‘Best Advice’. Mr M took on board all that Claire had to say and subsequently authorised a large amount of work to be completed at considerable expense.

Claire had met Mr M’s expectations throughout and kept him regularly updated and built up a rapport very quickly. Claire is new to our brands so she is still learning the quirks that they hold and how our customers are very demanding. Claire managed to present the invoice to Mr M with ease and by her explanation, it managed to make him feel like he was receiving great value for money.

Fantastic effort, Claire, and a real testament to outstanding customer service.

I sent my 5-year-old Bentley in for its 6-year service, an expensive visit for various reasons, but I have to say the detail of the mechanic’s video, complemented by the excellent service from Claire Taylor made the bill so much easier to accept. I didn’t buy my Bentley from this dealer, but I will definitely be buying my next from them!

We received this great feedback after a customer visited us recently:

Since purchase, we have had all the servicing and other work done by Bentley Leicester who have always provided exemplary service. James particularly has been most helpful in sorting out issues that have occurred. We were particularly impressed with the wheel refurbishment that he arranged, as the wheels came back looking like brand new.

Erika found out that a couple were travelling from North Wales to visit the showroom for the first time following an event we had done in their area.

They had travelled to test drive a McLaren 720S and Erika took it upon herself to prepare a buffet lunch for them to enjoy on our terrace following their drive. The customers could not believe the effort that Erika had put into preparing the buffet and for the way she presented it to them without being asked.

Mr W sent an email enquiry regarding a used Ferrari hed seen on our car of the week email. He contacted Andy as he wanted to get the car ASAP but worked in London, so could only come after work. Andy ensured the car was ready to be in a sold position in the showroom. Andy suggested collecting him from the train station at 7pm. He came to the business, agreed a deal and drove the car away at 8.30pm!

This is a first-class example of going above and beyond clients expectations.

I would like to say a massive thank you to Andy for going above and beyond. I could only come outside work time. The car was perfect, we agreed a deal and I drove the car back to London! First class service.
– Mr W

Mr R called us in a bit of a panic late one Friday afternoon. He explained to us that his oil light had just come on while the car was idling and that he was heading away in the car at the weekend. After speaking to him he explained that he was apprehensive about starting or driving the car as he wasn’t sure if it was oil level or pressure but was using the car for a wedding at the weekend.

David heard what was being said to the advisor as he was close by and without being asked offered to visit the customer. Within 10 minutes, David was on the way to the customer’s house (some 50 miles away) to check it over. When he arrived, he found that the oil light was on due to the level being low, so David topped this up and put Mr R’s mind at rest.

The customer was over the moon with the service that David provided and relieved he could still do the wedding run in the morning.

A thank you from a service customer, well done Aden.

I just wanted to say a huge thank you for being so helpful whilst you’ve had my F430 in. I’ve had some pretty bad experiences with main dealers and dealing with you has been a pleasure. I appreciate you going above and beyond to facilitate delivering my car back tomorrow instead of having someone drive it. It was also great to be kept up to date of exactly what was happening with the car, why can’t all main dealers be as good as you?

The car will be due a service in the new year so I’ll be in touch with you directly, I’ll also be looking to extend the warranty again. Thank you very much.

A customer called us in a panic as she had an issue with her air conditioning unit but her husband was away and she was due to use the car for a long journey in two days’ time. Ian spoke with her and arranged to pick her car up at 7am the following morning.

Ian collected the car personally and brought it to the centre, got the issue fixed, washed the car and returned it to the customer that same night. Upon return, the customer was absolutely delighted with the effort Ian had gone to and couldn’t be more grateful to him.

What started as a customer complaint was soon turned around when Jaz provided excellent customer service to a customer. The customer believed that his alloy wheel had been damaged whilst his car was with us for a service. Fortunately, Jaz had photos from when the car had been in with us previously and showed the damage was already there. Jaz spoke to the customer to defuse the situation and agreed that we could repair the wheels at a very reasonable price for the customer. He was thrilled.

Thanks for your excellent service and support. 10 out of 10 for your excellent service and getting my issue resolved!
– Mr P

During a storm on a Saturday a few weeks ago, a customer broke down in one of our demo’s whilst driving to collect her vehicle from the centre at the halfway point from her house to the centre (which was 42 miles away). Steve liaised with the customer and Porsche Customer Services to recover the vehicle.

Due to the weather conditions, the next available time slot was 3pm, meaning the customer would be stranded by the side of the road with her children for up to 5 hours awaiting recovery. Upon discovering this, Steve quickly jumped into action as it was unacceptable to leave this customer stranded. He arranged for his colleagues to see out the further 4 customers on that day and drove her vehicle to her so she could continue her journey. Steve then stayed with our demonstrator until it was recovered at 4pm.

Steve handled what was a difficult situation very well and the customer was over the moon and very impressed at Steve’s efforts.

Well done Steve!

One day in October we received a phone call from an incredibly distressed customer, whose car alarm was continuously ringing whilst it was parked in her work car park and despite numerous attempts to turn it off, nothing would work. The continuous ringing led to employees from surrounding companies complaining about the noise.

Ms G spoke to Peter, who heard the panic in her voice and leapt into action. Despite having a busy day ahead, Peter arranged for the car to be collected on the same day and provided Ms G with a replacement vehicle. By the end of the following day, the issue had been diagnosed and rectified and by Monday morning Ms G was back in her car, thankfully, without the continuous ringing of the car alarm!

Ms G was delighted with Peter’s service and willingness to help despite it being last minute. She was so delighted that she sent in an email highlighting how happy she was with the quick turnaround and the overall service provided. Well done Peter for your quick thinking and dedication to providing outstanding customer service!

I was very pleased with the excellent service that I received from Peter!

Mrs N collected her new Macan from ourselves at Solihull. Whilst collecting her part exchange from her home a few weeks prior to delivery, Chris noticed that her taste in décor and collectables was very Art deco and that she was a lover of Champagne.

Chris thought that the perfect handover gift would be a pair of gold, vintage Champagne flutes. These were presented at handover, filled with (non-alcoholic) Champagne.

Mrs N was brought to tears and said it was far more than she expected and thought the Champagne flutes were better than the car. Well done, Chris, for making the handover very personal and unique.

Gregg Made it Special for one young man when he celebrated his 16th Birthday recently. He gave Alexander and his mum a tour of the dealership and showed him around all of the cars in the dealership.

Gregg also gave Alexander a goody bag for his birthday.

Thank you so much for today Dominic. Gregg was charming sweet and really made Alexander's visit special. Thank you, also, for the goody bag he received; he wore the hat all the way home and plans to buy a Lamborghini with his wages when he goes into his future IT career. Absolutely priceless, precious moments today.
– Ms B