Simon has received great feedback from Mr S for prospecting him from the renewals list. Mr S was not expecting a call or intending to replace his DB11 with a new one but, never the less, Simon called him and put a great deal together.

Mr S is now happily driving around in his new car!

Well done Simon.

Hello, Gentlemen

Just a quick note to thank you for your initiative in pursuing this deal. Whilst there are the obvious commercial objectives you look to achieve the reason for this note is because the car is an immense step up from the last one.

I have still only done 50 miles yet it is quite evident that there are elements of racing heritage in the uprated suspension, handling and engine. It does need a certain way of handling in the damp!

As Christmas was upon us, Sahar was aware that some of the children in the local Hospital were going to be staying in over Christmas and wanted to do all she could to bring joy to the children so, she arranged for 100 teddy bears wearing Bentley jumpers be individually wrapped and then hand-delivered them herself to Heartlands and Good Hope Hospitals.

The children were absolutely delighted to receive their bear and it was fantastic to see so many smiles. Sahar did this all off her own back, well done!

Mr H recently purchased a Bentayga Speed. Roy, as always, went out of this way to make sure the experience was memorable and we received the feedback below.

The Guys at Bentley Leicester are amazing. Roy gave good information and really worked hard. He saw to me immediately, gave coffee, biscuits and pastries and he even offered Champagne. He is the best of all the Bentley dealerships I have dealt with. The service is exceptional and I have long a relationship with the dealership, they are brilliant, and they are the best car dealer I have dealt with!
– Mr H

James received an email enquiry from a young family who had two autistic twin boys. It was their 11th Birthday on 27th December and their favourite car in the world was a Bugatti.

James organised with the twin’s Mum a surprise visit for the two boys to come and see a real Bugatti Veyron.

The car was covered when they first arrived. James did a grand unveiling of the car to them and then he surprised the two boys with personalised Bugatti Birthday cards, a Bugatti Chiron toy each and ended up with their Mum, Melanie, breaking down in tears due to James’ generosity.

They later came back with a bottle of wine and chocolates as they were so made up and the boys haven’t stopped talking about it since. The customer pulled me aside and complimented James on how lovely he was with the boys and how he had made it such a special day for them.

Louise went above and beyond for one of our customers whose partner, unfortunately, passed away. After her partner’s death, Ms T has dealt with a lot of paperwork/admin jobs that her husband usually takes care of and Ms T has found this to be quite difficult. Sensing that the customer was struggling with the paperwork, Louise took it upon herself to relieve the customer of the stress and fill in some forms, explaining the processes of what will happen moving forward with the car.

Louise sat with Ms T to comfort her and find out how she was coping with the loss of her husband.

Mr A ordered one of the very first Levante Trofeo models and was very excited to get his new car before Christmas. Unfortunately, within 48 hours of taking delivery, Mr A had some issues with the car and it had to be recovered to be fixed.

The recovery company offered to provide Mr A with a courtesy car, but as it was a Friday afternoon they couldn’t promise a car until the following Monday morning. This would have left Mr A stranded and without a car for a whole weekend, so Conor immediately jumped in a car and drove the 200-mile round trip, getting home after 8pm on a Friday evening, to personally take Mr A a replacement car to use.

Mr A was very happy that Conor had saved his family’s weekend plans. This above and beyond service by Conor ensured that a slightly frustrated customer eventually had an enhanced opinion of the brand and the dealership.

We received the email below from a very happy customer recently regarding Andrew and the support and service he has provided for the customer:

I just wanted to give you some feedback on Andrew Stevens.

I have dealt with Andrew for a number of years now having owned a 512TR, 355 Fiorano, and now a 575M.

Andrew is always so helpful and his knowledge is second to none. He always has the answers and solutions and nothing is too much trouble.

He is a real Ferrari star.

One of our customers broke down and their car was recovered to the centre. When the customer arrived, it was apparent she was in a bit of a difficult situation, as she had a busy day of meetings scheduled and was now without a car.

At the centre, we managed to shift a few things about and make a courtesy car available to her which she was grateful for but as we went to add her to the insurance, she realised she didn’t have her driving license on her. She became more flustered as she didn’t have time to drive all the way home to get it and drive back to the centre, which is when Sean and Fraser stepped in.

One gave the customer a lift back to her home address and the other one followed behind in the courtesy to save her having to come back to the centre and took a laptop with them to add her details to the insurance. She was very grateful for their help and thanks to them, she didn’t knock her schedule out of sync too much!

Throughout November and December, Dave has been going above and beyond to look after his customers. We had an extremely busy end to the year and, off his own back, he delivered cars up to Scotland, twice!

The places he went to were Orkney and Aberdeen, so not even just north of the border. Both of the customers were delighted with David and it is a credit to David that he wanted to help not only the business but deliver a wow factor to both of these customers.

Well done David!

Mr S called Kevin and said he had a puncture on his Macan, and wanted to know what the next steps were to get this rectified. Kevin initially asked if the tyre pressure light had come on (which it had) and asked if it was a yellow or red error message to ascertain how much pressure had been lost. The customer made him aware it was red and had lost 1.1 bar. Kevin spoke about Porsche Assist to get the car recovered to us but he wasn’t keen on losing the car for a duration of time. Kevin then passed the details over to Steve Barr who always goes above and beyond to help, but was unsure as to whether the tyre needed was N1 or N0 so ordered both.

Kevin suggested to Steve that he was happy to stop on his way home to see if it just needed inflating or to be recovered in. Kevin then arranged with the customer our intentions and organised a plan. When Kevin got to the customer’s house the tyre was completely flat, only then to find that it had a spare wheel and not an inflation kit. Luckily the Cayenne loan car Kevin took had a compressor so he pumped the tyre up and drove it back to work that evening, leaving Mr & Mrs S with the loan vehicle and all signed out on Coopers.

The new tyre was fitted the next day and returned to the customer that evening. Quick and easy turnaround, and was very much a team effort, but Kevin went beyond the call of duty.

Needless to say, the customer was very happy.

On Friday 13th December, we had a very special visitor and a very special handover.

Sam had sold a Kids 918 Spyder Electric Car to a customer who was gifting it to his Grandson for his 2nd birthday and, rather than having it delivered, Sam arranged for the customer to come into the centre with his wife, his Grandson and his Grandson’s parents so that Sam could organise a proper handover. Sam made some miniature personalised registration plates for the car and had it out on display in the showroom, with a sign and a balloon ready to greet the birthday boy.

The customers were delighted with the surprise and the birthday boy loved his gift – he even took it for a spin around the showroom. Before they departed, Sam presented the birthday boy and his family with a delicious chocolate cake. They were so pleased and so grateful that they left some for Sam and the rest of the team to enjoy!

Mr & Mrs R (new to the Brand) were taking delivery of their Macan on the same day as the Macan Owners Club event at the dealer.

Nigel overheard them say that they were going to drive down to Caffeine & Machine in Stratford, so he spoke to Nina and asked if she could meet them and make them part of the event. Nina of course did and asked them to join the drive out which they did and they also joined the group for lunch. Nina introduced them to Mike Allen with the prospect of joining the Macan Owners Club.

Being new to Porsche, they thought the whole thing was fantastic and exceeded their expectations, they had never experienced such service and attention with other brands.

Alex recently received excellent feedback from one of his customers, that thanks to his expertise and level of service, they now have their dream car. The customer praised Alex’s level of service from the video call to the delivery and that he had been fantastic. They further commented that 5 stars are not enough.

Well done Alex!