Dear Sir,

I am writing to you to say how positive my experience was in having my McLaren 720S serviced by your company in Knutsford although there were problems.

Whilst I had to return to the garage when a warning light came on less than 10 miles after picking the car up and then again the following day when the front lift would not work things were handled quickly, efficiently and superbly.

Although I wish things had not gone wrong, on both occasions the car was taken off me, put into the service area within 5 minutes of me arriving back there and I was kept informed of progress, including asking if I had time to wait for a full software reset on the second occasion which Sam recommended and fully cured the problems.

Not only was the booking handled very well by Emma in advance, but when I arrived from the Isle of Man the evening before the service the courtesy car was ready and I was fully informed of likely timings for the pick up of my car.

All your staff at the service centre were totally customer focussed, polite and well presented as well as being extremely helpful.

In particular, I would like to sing the praises of Sam who I believe looks after the McLaren side – I could not speak highly enough of his actions, explanations and speed at all times. He is very knowledgeable, sympathetic to the difficulties of coming from an island with timescales dictated by ferries and went out of his way to rectify the unexpected problems.

It was only the second service my car has required and the first at Grange McLaren Hatfield (where I bought it) was nowhere near the same level of professionalism and experience even though nothing was wrong with the car.

It was also my first experience with the Sytner group and I am highly impressed. I have never actually written to anyone before to praise their staff but on this occasion, I went away from my third visit in two days with a great impression, rather than frustration and a bag with a drink and some snacks for the journey given to us by the lady behind the drinks counter for my wife and myself for the journey. That was completely down to the skill of your staff and I would like to bring that to your attention.

Your full customer-facing team at the Knutsford service centre were superb and a credit to your company. Sam went the extra mile and as a result, has secured my business for the life of the car for your group.

Please let me know if you ever decide Sam is surplus to your requirements as I would be happy to find a role for him in any customer-facing role!

 

A customer’s partner approached Lee back in June to see if we could provide a couple of cars as a centrepiece of his wife’s party as they are both huge motorsport fans and car enthusiasts. As we have been discussing Rolls-Royce with them for a number of years now and have taken them on a number of experience days, Lee suggested he should take the plunge and surprise her with actually buying her a Dawn and keeping it a secret until the party and announcing that the “display car” was actually her Birthday present. This was agreed and this was to be made more special by the fact that this particular Dawn was the last un-sold new Dawn we had before the end of production and the timing would be perfect as it was due a few weeks before the party.

The party was to be held in a unique location, in the Concorde Hanger at Manchester Airport with the Black Tie event to be held in and underneath Concorde itself (also powered by Rolls-Royce engines) and the plan was hatched to have the Dawn under the aircraft and to be covered for a reveal later in the evening.

The plans were going well until Rolls-Royce informed us that the Dawn was going to be delayed and there was a real chance it would not arrive in time. Several conversations and emails later (and a few very tense days) the Dawn arrived the day before the event and Team Manchester rose to the challenge and we had the car ready for the event within 4 hours of arrival.

Lee had arranged transport to the event on the Saturday morning and to be collected at midnight; he even stood in as the ‘official photographer’ as the chap booked to do the event came down with Covid-19 at the last minute!

The whole event was very special and the surprise was somehow kept secret to the very end and the customer was delighted.

Bobby was doing a handover with Mr R for his new 911 GT3 and he had brought along his grandson who is obsessed with all things cars. Mr R had mentioned this to Bobby prior to the handover and, with this in mind, Bobby gave the little boy a tour of the Centre showing him all the different cars and telling him a little more about them. After this he said ‘are you ready to see your Grandad’s car’… and revealed both the Porsche 911 GT3 in Miami Blue and the Baby Porsche in Miami Blue from the Porsche Driver’s Selection range, sitting side by side.

The little boy was absolutely over the moon, his very first Porsche! But, even more so, so was Mr R. He thanked Bobby for one of the best days out with his grandson made so memorable by seeing his Grandson so excited.