5 Star Google review.

I dealt with Sales Specialist Alex Mather who was approachable, enthusiastic, responsive and very knowledgeable. He dealt with my queries almost instantly, remained flexible to my requirements and presented many options for my budget. Would purchase from Alex in the future and have no hesitation recommending him to others.

Sam consistently receives exceptional  Trust Pilot reviews – here are just two:-

I purchased a 720s Coupe from McLaren Manchester and have my service work carried out by them. I found their service to be excellent. Particular mention for Sam Britland-Jones, I find him to be knowledgeable, very helpful and his communication is always perfect, a real pleasure to deal with.

What a great experience, Sam provided an exceptional service and has vast knowledge and experience with the McLaren brand. Definitely going back for all our service work

5 Star Google review.

Kate Proud took care of me in a professional manner, ensuring I was advised throughout of what was being undertaken whilst my vehicle was with Bentley in Knutsford. She is an asset to your establishment. Five Stars is the best I can do if there were Ten Stars I would most certainly give Ten for the care and personal attention shown by her. Thank you.

5 Star Trust Pilot

Outstanding service from Bentley Manchester – everything from accommodating me at short notice, keeping me constantly updated with progress to actually going to pick up parts from Crewe to get me back on the road as soon as possible. Fantastic customer service from Sharzly and his team.

Exceptional Google Review.

We were thinking of buying a Bentley and booked an appointment to view the car we had in mind. We visited the showroom and James our salesperson arranged for us to take the car for a test drive. During the test drive, it was easy to see that James really knew his stuff about the car and the industry. It was a very enjoyable experience. After the test drive, James and the team at Bentley ensured we were armed with all of the information required to help us make our decision. We never felt under pressure or rushed in any way. We have had the car for just over a month and we have had follow-up calls from various members of staff ensuring that the car and our experience with the whole process has been perfect. Five Star Service all the way, a pleasure to deal with.

As you can read from the customers amazing email, Richard Thompson and Libby Simmons deserve a special mention for their outstanding customer service with this client. They have both gone above and beyond.

The car pretty much sold itself, but Richard went above and beyond to ensure that the car was absolutely blemish-free on collection, something that was very important to me. He kept me informed of all stages of the purchase process. The day of collection is something that I will never forget, accompanied by my son, Richard looked after every request, from the red cloth, the key box, the champagne and a congratulations note on the lectern. Richard even acted as a photographer capturing pictures of my son and me and even gave us a sneak peek at the amazing array of cars in the rear compound (mouthwatering).

The handover process was smooth and faultless, Richard paired my phone and set up the Sat Nav to get me home, I will never forget his description of the top two modes on the Manettino dial – professional but humorous. It’s not every day you collect your first Ferrari – I’m just a normal guy who had worked hard all his life to realise his dream.

Unfortunately, my battery let me down when I was out with a photographer taking shots of the car. But never fear, an RAC transporter and separate technician were at the scene within 45 minutes, great service (perks of a Ferrari I expect), the car started and accompanied home.  This brings me back to what prompted this email, after all the great sales experience, we all know the real test is how you react when things don’t quite go to plan, not only did the RAC do a superb job, my preference was fully accepted for repair and a technician sent to my home address.

This morning technician Libby fitted a new battery and cleared all electronic faults. Being a Mechanical & Production engineer myself I am always inquisitive and ask a lot of questions. Libby explained the process, what she was doing with great competence and answered all my questions. It was great and heart-warming to see a young person who is so passionate about their trade and the products they are working on given a chance, so big credit to Graypaul for giving her an opportunity, especially on such an iconic and prestigious brand, big kudos guys. Not only technically competent, Libby was able to represent your company in a customer-facing way with us discussing our favourite Ferraris old & new and her potential career aspirations. Therefore completing the whole Ferrari experience from Sales to After Sales support, it’s no cliché to say that when you buy from an approved Ferrari dealer you are welcomed into the Ferrari family.

 

 

Mr N was booked in for a service but arrived late due to his battery being flat. Liam managed to find him a replacement car so we could sort the issues out that day.
When Mr N arrived, Liam could see he struggled to get out of the car, so did everything outside whilst swapping stuff over from the cars. We managed to get the car completed the same day and arranged to swap over.

A big thanks to Liam for his help in getting my Maserati serviced this week. Due to a flat battery, I was late, yet Liam managed to magic me a loan car. I am not very mobile following a fall, and Liam came out to me, did the admin outside so that I did not have to move far. The car was completed on time and the service was excellent. Thank you, Liam!

Toni was greeting our customer, Mr W whose Porsche Macan was booked into the workshop. On his arrival at the Centre, Toni noticed Mr W glancing at a Panamera 4S E-hybrid, which he mentioned was his dream car and he hopes to purchase in the future.

During their conversation, Toni noticed Mr W seemed to be feeling down, which she responded to with a smile and a friendly, “How are you Mr W?” He mentioned it was lovely for her to ask this, however, Toni sadly learned that the customer’s wife had sadly passed away and he was finding things difficult. Thinking of what we could do to make him feel special at our Centre Toni explained she was going to collect the courtesy car keys (which she already had collected), and in fact, she was going to switch the courtesy car from a Cayman to the Panamera 4S E-hybrid for Mr W to enjoy his dream car whilst his car was getting fixed.

When Toni handed over the keys for the Panamera 4S E-hybrid, Mr W was delighted with this gesture and couldn’t believe he would be driving his dream car.

Fraser had a special hand over planned for his customer Mr G who purchased a Porsche Cayenne as a gift to his wife, the perfect luxurious family car, as their twin babies would be arriving in the near future.

On the day the car was arranged to be collected Mr G called Fraser to say they could not make the collection as Mrs G was now in labour at the hospital. Knowing the thoughtfulness and detail Mr G had planned, Fraser decided to make a video to bring the Showroom handover experience to the couple. This allowed Mr G to show the thoughtful reveal he had planned to his wife. As the Porsche car cover fell from the car the video unveiled the sparkling white Porsche Cayenne with a huge red bow on the centre, a beautiful bouquet of flowers and a friendly congratulations message from Fraser.

Mr G thanked Fraser for continuing to make his wife’s gift extra special and also for remembering the big red bow on the car, something Mr G had requested for the handover. The couple were delighted with the video and with Fraser’s efforts to add to their special day with a heart-warming congratulations message on the birth of their twins.

I wanted to nominate Andy Baker one of our Technicians for going beyond the call of duty.

We received a call from David Harrington regarding a very good customer of the Group whose wife’s car had a flat battery.

The customer had bought a 911 from Guildford (because we didn’t have one available at the time) and contacted them to organise Porsche assist to go out to her. They diagnosed that it needed a new battery but the driver wouldn’t recover it and Guildford said they couldn’t do anything for them because they were too busy.

Michael Elliott phoned the customer and Andy Baker volunteered to drive to their house (45 minutes away) after work and fit a new battery and drop off a battery trickle charger for them.

As the battery had not been kept topped up due to lack of use, it wasn’t covered under warranty. We fitted a new battery for them and paid for it as a gift.

Andy deserves recognition as he really helped the customer out when her selling dealer wasn’t willing to help.

Thank you, Andy.

Harry Wallace took an enquiry on a stock Maserati Ghibli, building fantastic rapport with the customer and getting to know him really well.

Taking Mr C on the journey towards his First Maserati purchase, Harry established that the customer previously owned a private number plate “S20 OUP” bought for him by his wife, who had since sadly passed away. This private plate was lost during his last BMW purchase as the selling dealership failed to help the customer retain the plate on time, despite agreeing to do so.

Struck by how emotionally attached Mr C was to this plate, Harry set about searching for an alternative and managed to source the plate “S21 OUP” that would fit perfectly on his brand new “21” registered Maserati Ghibli. The plate was fitted to the customer’s car in time for collection and was a heart-warming (and tear-jerking) surprise when all was revealed from under the showroom cover.

This exceptional level of service is the essence of Making it Special with Harry and the team going above and beyond to give Mr C a truly unforgettable experience. Needless to say, the customer was elated at his entire Maserati experience and Graypaul Edinburgh has a customer for life.

The customer couldn’t make any comments as he was, in his words “Speechless” he mentioned he thought he was “Just collecting another car”. Mr C was truly blown away by this experience.