This customer is rarely a smiler, not much interaction and can be rather dour, definitely not a hugger if you know what I mean? Returns every year, but whilst never reluctantly, rarely seems to be happy about it; I don’t think it’s this business, you get the impression with some people that this is just their chemical make-up.

Anyway, Ashley remembered last year that Stuart (fiercely Scottish) came in on St Patricks day, which also happened to be his Birthday. It genuinely couldn’t be any worse patronage for a Scot! He complained, a lot, about it. He also remembered the only thing Stuart got excited about was his love of a whisky tipple.

Returning this year Ashley vividly remembered the conversation and his demeanour. So, rather tongue in cheek bought a Happy St Patricks day card, but on the message inside, added…

“and also, Wishing you a very Happy Birthday, thank you for your years of custom and loyalty, Ash and the team @ Aston Martin Nottingham..

…I thought you’d appreciate the card as I recall how delighted you were to share your special day with the Irish ;-)”

He also included a very nice Single Malt Scottish whisky to dull the pain.

Stuart sent a lovely e-mail with smiley faces – -which you never get from him!!! He also referred to ‘himself’ as Boomerang which he had commented on given a few mechanical problems his car had experienced resulting in some more frequent visits than would be ideal.

Gentlemen, Just a quick note to say a massive thank you for your very kind gift! It was a total surprise and definitely put a smile on my face. (For once) 😂Thanks again, it meant a lot to me. Love, Boomerang 🪃 😂
–

I was made aware by Jane Parry of the following:

Hi Andy,

Just wanted to let you know I had a gentleman come in the week before last looking for a Salesman called Paul.

After a bit of investigative work after the gentleman had gone, I found out it was Paul Lewis.

The gentleman said it was 6:30 pm one evening, very dark and his motorbike would not start in the car park.

Paul had just locked up the Dealership and saw the chap in the car and asked if he needed any help.

Paul reopened the Dealership to get the equipment he needed to help the gentleman get his motorbike started.

The gentleman was very very appreciative of the time and effort Paul made to make sure he wasn’t stuck for what could have been hours in the car park.

Unfortunately, Paul was tied up so was unable to see the gentleman who had bought Paul in some beer.

The gentleman said he was a great fan of the Porsche brand and what Paul did for him would stick in his mind and should he ever wish to purchase a Porsche he would come back here to see Paul.

A customer dropped in his McLaren for service and we noticed some extensive rodent damage which meant the car would be with us for an extra week. When Sam contacted the customer to discuss the customer mentioned it was his son’s birthday at the weekend. Sam decided to put together a goody bag and ask a driver to deliver it to the customer’s house whilst on the way to another job. Please see the below email from the customer:

Hi Sam,

I just wanted to say thank you for the surprise that just arrived for my son’s Birthday. Please thank the driver that dropped it off too, we were just eating lunch so I hardly spoke to him. He’s been sick overnight so I’m at home with him today but as soon as I opened the envelope he opened the hot wheels and raced it around.

All the best

Phil