On the way back from a McLaren Lakes tour Andy came across a stranded vehicle…
the pictures sent to Lara say it all

Couldn't believe Andy stopped and sorted it.
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On 2 occasions Jamie has wowed customers who have wanted to see the workshop. Firstly, a McLaren customer came to see his McLaren being worked on by Jamie and brought along his grandson. Jamie not only explained the work carried out to the customer but made a special fuss of the grandson finding out he one day wanted to be a technician. Jamie then presented the grandson with a toy McLaren car which he keeps on his workbench. The grandson sent a lovely thank you card to Jamie.

On the second occasion, Sam Britland-Jones spotted on CCTV a young boy and his mum every night peering through the gates at the cars on site. He investigated and found out it was a local resident who has an autistic son who is fascinated with cars. Sam contacted them and told them to call in during working hours. He gave the mother & son a full tour and again, Jamie spent time with the son explaining how cars work and even letting him sit inside a McLaren Senna. Jamie again presented the son with a model car from his ramp and he was delighted.

Matt and Harry were called by the reception as they had noticed an elderly gentleman struggling with his car on the road outside the dealership.

Ongoing outside they found the poor chap had, unfortunately, had a blowout and was driving on the rim of his car without realising! The elderly gent seemed confused and insisted he had to get to the Honda dealer down the road for his MOT, Matt took the chap inside and sat him down with a coffee. Harrison proceeded to jack the car up and remove the damaged wheel and tyre.

Matt called Honda and spoke with the service manager to explain the situation, he arranged for a tech to bring a wheel down to get the car mobile so it could be driven to the dealer and he arranged for the gent to be taken down to Honda where he could be collected by a family member. The car and the wheel were fitted by Harrison and then driven down safely after a coffee or two. The elderly gent was also dropped down at Honda after his car and was then picked up by his family safely.

The customer called back later to say he was very grateful for our help and couldn't believe a Ferrari dealership would help someone in an old Honda.
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A customer contacted the business politely requesting that his wife could experience a Porsche for her 60th birthday. Having never been into a Porsche centre before he wanted to make her birthday a special experience as they are both huge fans of the brand but have never been able to own one.

Sam our Porsche pro picked up on this, arranged flowers for her on arrival and spent time showing them around the business; giving her the opportunity to take pictures in the cars, speak to staff about the brand and Group as well as take them both out in a Taycan and 911.

She was close to tears and overwhelmed with the whole experience, especially the way Sam treated her and her husband.

Hi, team @Porsche Solihull Just a quick follow up email to say thank you for your kind hospitality on Friday 6th May and for making Jayne's day a memorable experience. To you guys, I'm sure it's pretty much run of the mill stuff but we don't get to experience this kind of thing that often and I know Jayne really enjoyed the day and the whole experience.
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Anna arranged individual cupcakes for a customers 6oth birthday that coincided with him collecting his brand new Porsche. She also arranged flowers, balloons and a special greeting message for when the customer arrived at the Centre. He and his family were absolutely blown away.

Hi AnnaI wanted to reiterate my sincere thanks for all your help and assistance to secure my new car, which I absolutely love!!We were absolutely blown away by the thoughtfulness and generosity of the really wonderful gifts you gave me!! Its an experience I will certainly never forget!! Following this great service, if ever I can help you or the dealership in anyway please don’t hesitate to ask…..having reflected upon it you have fully converted me into becoming a real Porsche fan.Please also pass my thanks on to Peter for his time and Sam for his great photos!!Have a great weekend……I certainly am!!!
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Alan drives our covered transporter and was delivering a car back to a client in Fraserburgh, on his way back down the motorway to the dealership a young lady was overtaking him and had a blow out which caused her car to swerve into the trailer causing an accident on a very busy and dangerous road. The lady’s car has since been written off due to the extent of the accident.

The lady and Alan were very shaken up but as you can imagine with the incident, the police and the ambulance were soon in attendance.

Thankfully both were physically okay.

Alan kept the young lady calm and made sure she was okay and looked after her even with himself being in shock from what happened.

The young lady's mother has since called me from their home in England to send her most sincere thanks to Alan for making sure their daughter was safe and looked after. It was her first business trip to Scotland and unfortunately, this happened but thanks to Alan for being the kind person that he is he made sure she was okay firstly a truly remarkable man and a credit to the Sytner Group and The Edinburgh Specialist Division.
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