We recently had a call from a brand new customer to inform us he had broken down on the approach to the M6 Junction.

Realising he could potentially be stood on the hard shoulder awaiting collection, our Sales Exec Shazard Anwar set off immediately with a DB11 Volante demo car. He arrived as expected sometime before the recovery which was to the surprise of the customer who was swiftly on his way with little disruption.

What he hadn’t shared with us as he and his wife were travelling to a wedding so you can imagine how pleased he was with the service.

The customer commented that this action was above his expectation and was a consideration in taking the car back when his initial thoughts were rejection.
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Our customer Mr Phillip French had been looking to change from his Jaguar to a Bentley for a while. He came into the business but the car he initially was looking at had been sold. Arran with much tenacity found a special car for Mr French and he went for it.

During the transaction, they had spoken about Burton On Trent and how Mr French likes the local ales. When the time came to collect the car, Arran chauffer drove him here in our Bentley Flying Spur which blew the chap’s socks off.

To conclude Arran arranged an engraved tankard and some local ales as a handover gift. The client was blown aware and very emotional…
Great job Arran.

What a wonderful experience buying a car from this company. Everyone has been a pleasure to deal with during the whole purchasing process. In particular, my special thanks go to Mr Arran Ashman who has been an absolute delight to deal with and has gone over and above to ensure everything went smoothly. I’ve no hesitation in recommending Arran and the team should you be considering joining the Bentley family. Philip French.  24/09/2022 20:12
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Our hosts, Amarit and Ellie saw a Dad and his lad outside the showroom this morning and invited them in… Below is what his mum Melissa Butler put on our Instagram account

A huge thank you to Ellie and Amarit today. This is Ollie who has HFA. He is besotted with Ferrari and as it was a teacher's training day my husband took him to your garage. My husband and Ollie were made to feel welcome and the second they walked through the door Ellie noticed there was something special about our boy and went above and beyond to make this a really special day. Amarit took him to get some sweets. He came back with a present and a presenter pack given by Ellie and he has not put it down. My husband called and he was nearly in tears at just how lovely you both were. From one mum to another I will be eternally grateful for how you made Ollie's day today after a hard week. Keep doing what you are doing because you are really making a difference more than you know xxx
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Andrew Foster came in with his son Conor. Whilst in the bar chatting with Ellie, Conor mentioned it was his father’s birthday the weekend of the event, so Ellie took it upon herself to sort some passes for them both. Conor surprised his dad with the passes for his birthday and later thanked Ellie expressing how much of a lovely time they had.

We helped Conor Foster, the son of Mr Andrew Foster; Ferrari customer…. To arrange the surprise for his Dad to attend the TSR Motorshow. He was extremely overwhelmed and grateful for the experience!

Mr Skilton was experiencing charging issues with his Taycan, Andy dealt with the customer from start to finish and worked with the customer to identify the issues. This involved visiting the exact chargers the customer uses in Maidstone and Cobham to identify if it was an issue with the car or chargers. None of these chargers were local and Andy offered to do this in his own time during the evenings. Going above and beyond is an understatement.

As I start writing this I have a pang of guilt that I haven’t nominated Andy before as the reasons behind my nomination are not just one-off or recent behaviours; but qualities that Andy has consistently displayed throughout his employment here and those qualities I believe embody this award – going above and beyond, rallying the team, leading by example and putting customer delight first and foremost each and every day.

Andy is always the first to put his hand up to help without complaint, to put himself out and push personal plans aside for the sake of the business. Andy will always happily help to resolve last minute issues with very little (or occasionally no) notice.

As we all know, working with the unpredictability of component supply issues and the resulting delays to the delivery of customers’ cars, time is of the essence once a car does arrive on site. A rapid turnaround ready for handover is hugely important both to the business and the customer. Andy is wholeheartedly on the same page when it comes to looking after our customers and will go above and beyond in order to get the customer into their car as soon as possible. Andy will stay on, working after hours without complaint, occasionally meaning that he won’t head home until 11pm and yet he will still arrive on time the next morning with the same positive hardworking attitude. Andy has naturally become a leader and role model for the team, effectively encouraging them to follow his example.

For me, Andy is a great team player, who will always ensure that the needs of the business and the delight of the customer are first and foremost in everything that he does. His hard work, attitude, flexibility, leadership and commitment are a huge asset to myself, the Sales department and to Porsche Centre Mid Sussex.

We strive to make every handover unique to our customers, and create an unforgettable experience with a personal touch.

Throughout this particular sales process, as we got to know the customer, we learnt that Mr Stewart was an Irish Rugby fan, and in particular hugely admired Irish Rugby legend Brian O’Driscoll. Stephen came up with the idea of gifting Mr Stewart some kind of Irish Rugby Memorabilia. Bethany then made several enquiries, eventually getting in touch with Brian O’Driscoll’s personal assistant, and was able to arrange a signed photograph by Mr O’Driscoll himself, addressed to Mr Stewart thanking him for his support over the years. Stephen and Bethany then had the photo framed, making a beautiful, meaningful handover gift which Mr Stewart was absolutely delighted with!

This has made my day! Thank you so much, it's awesome!
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