I would like to recognise the hard work Ashley Carey puts into his everyday job. I am often in charge of following customers up on their service bookings and on most occasions, there is a positive compliment regarding Ashley’s customer service. He goes above and beyond to a standard where a customer goes out of his way to thank him. A G-tech was recently carried out on a customer’s vehicle and Ashley took it upon himself to then apply a coating to the tyre to blend in with the rest of the vehicle.

An example of feedback emails from customers are as follows:Dear RebeccaThe service I received was excellent and Ashley Carey is a credit to your organisation. Kind regardsMel Barrett07976 081010Hi Rebecca As always, the service at Aston Martin Nottingham is first rate and something that I do recommend to friends and colleagues, at every opportunity. Kind regards Simon Lawrence
–

Our sales team recently sold a McLaren GT in early October. It is the customer’s first McLaren and after a few days of ownership, he rang Aftersales concerned about why the car would not start and a few other questions.

Sam ran through the procedure for the key with the customer but could sense that customer had lots of technical questions rather than operational ones. On hearing the call Andy offered to visit the customer in Darwen (approx. 2 hours from the dealership) and run through the systems. Andy did this the next day and spent over 2 hours with the customer.

The customer rang me on 31/10/22 to say thank you for sending Andy. The customer said he answered all his questions in a professional and knowledgeable manner and couldn’t have been more helpful. He didn’t rush and spent as much time as was necessary. The customer said this was beyond any service he had received before and was now confident with his McLaren and was enjoying his ownership experience.

Georgie had heard that Richard Taylor’s daughter had passed her driving test and was super excited as her dad had purchased her a new car.
Georgie purchased a new White Company air freshener along with a signed card from us here at the dealership. Richard was a little taken aback by the fact she had done that and couldn’t thank her enough .

When speaking with Richard Taylor we found out this his daughter had passed her driving test, he was so proud to tell us and we thought it was only right we sent her a little congratulations gift from the White Company, to say well done.

Lauren Cohen received a lovely email from a customer who visited the Graypaul Maserati Edinburgh Showroom thanking Lauren for their excellent experience visiting the dealership.