Mr McGinnity called in and Nick took the call. The client needed to go out in his Portofino which would not start, it was very late in the day on a Friday and Ferrari assist were not going to get to the client in time.  The client called to see if we could help speed up the recovery process. Nick knew that this was not possible so offered to go out to the client himself, even though Nick would not return to work before the business closed.

Nick managed to get the clients Portofino running and make sure that everything was ok after a test drive before leaving the client, Mr McGinnity was over the moon as this meant he was able to use his Portofino that evening and it didn’t even have to come into workshop taking it off the road in the nice weather

I just wanted to drop you a quick email to say what a real asset you have in Nick Antoniou.

I called with a problem on my Portofino late on a Friday afternoon – not only did he have it sorted within 2 hours, he did it by coming out himself, to my home. Absolutely outstanding.

I can’t speak highly enough of the service he gave that day – an absolute role model.

If you have employee of the month he should definitely be given it.

Look after him, he’s the future of Ferrari.

Hi Stuart, I just wanted to drop you a quick email to say what a real asset you have in Nick Antoniou. I called with a problem on my Portofino late on a Friday afternoon – not only did he have it sorted within 2 hours, he did it by coming out himself, to my home. Absolutely outstanding. I can’t speak highly enough of the service he gave that day – an absolute role model. If you have an employee of the month he should definitely be given it. Look after him, he’s the future of Ferrari.
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One of our customer’s little boy is a massive car lover and gets really excited visiting Ferrari. Our customer said it would be great if there were a way to recognise children when they come in to collect cars etc. So Safia organised a model car, a colouring book and some stickers but more importantly, took the time to  hand deliver it to him on her lunch break.

Firstly, thank you for taking my feedback on board. It is much appreciated and the gesture of dropping over the gift was pure class. (In fact, I have told a few people about it as I was very impressed). My son loved the car and the colouring book. I think children coming in would be delighted to receive something like this and I think it will go a long way with your existing Ferrari owners and any prospective owners.
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