Nina is the face and energy of our showroom,
She continuously goes above and beyond to ensure that everyone that walks into our Centre feels welcome and special regardless of the reason for their visit,

For those customers that purchase, Nina makes sure every handover hamper is personalised and special to each customer by ordering and building their unique gift and also ensuring she is on hand for the big reveal too.

Nina also makes sure our aspirational visitors are also well looked after and that they receive the full Aston Martin Nottingham experience too, with no request being too much trouble.

Some people may think she is only doing her job but I can assure you she completely surpasses the expectation of the role and creates a real Celebrity Service and luxurious feel for everyone regardless of their status.

A gentleman called John came into Wilmslow on Monday 24th. He brought with him a young teenager called Selina. John explained that Selina was the daughter of a friend and that she was visiting over from Pakistan, she’s not been to a dealership like ours before and that she is a massive McLaren fan. While they were having a look Joanne quickly googled how long the flight was to Pakistan, and depending on where you are flying from the UK, the flight is usually between 11-12 hours. Joanne thought it would be a nice idea to get some McLaren literature for her to keep her busy on her flight back. She set about raiding the sales exec’s offices for brochures and found one on the 720s, one on the Artura and one on the sports series. One of the sales executives also gave her a leather McLaren Manchester keyring for her too. When they came to leave, they both said thank you so much and Joanne then surprised her with the bundle of goodies. She honestly looked like she was going to cry! They both left absolutely beaming.

The customer was over the moon with how Joanne had looked after them
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Mr Raithatha suffered the second breakdown in a month on his recently purchased Ferrari California T. Mr Raithatha had the breakdown near Nottingham. Despite not buying the car from us or being local we took the car in and repaired it. Mr Raithatha had promised his nephew a day out in his new Ferrari on a Saturday and due to the short notice breakdown we had no way of getting it back to him in London. Ed from Service and Andy from Parts worked together to deliver the car back to London on a busy Friday night to a delighted client who could enjoy the car with his nephew that weekend, to top it off they took a couple of Ferrari caps one for Mr Raithatha and one for his nephew.

The customer was delighted and sent us a picture of his nephew wearing his new cap!
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A lady whose brother has terminal cancer contacted the Centre to ask if she could make her brother’s wishes come true before it would be too late to do so. His dream was to be a passenger in a 911. She contacted reception and Rosy passed on their details to Harry our Porsche Pro who contacted them to arrange a special visit.

Upon arrival, the gentleman was provided with a Porsche Cap as the 911 was a convertible and had plenty of photo opportunities before Harry took him out for a memorable driving experience, explaining the Porsche Brand and the 911 in detail. Harry even dropped the gentleman back home where his sister and family were waiting to take more photos. Harry went above and beyond and invited the family to the Centre’s 75 Anniversary celebrations and was on hand to welcome them and personally show them around the fantastic cars that were on display.

The feedback was fantastic; they wrote a letter to Harry and Terry the Centre HOB as well as sent a personalised thank you card. I'll send these in a separate email to Lara.
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