Our customer had his La Ferrari in for repairs, and whilst the car was in it was found the fuel pumps had an issue. We ordered the pumps as normal and started the repair which involved removing the engine and rear section of the car which takes about a week. We were awaiting the arrival of the parts and the customer informed us he needed the car for an event he had booked some 6 months ago. The part failed to arrive due to transport issues in Italy and the customer was getting very distressed as he had friends flying in from Canada and Australia specifically to see his car and have a drive with him on the event.

We tracked the part and managed to find it was near Redditch around 1 hour 30 minutes away, so we sent our parts van to meet the lorry and collect the parts. We got the parts back here around 3pm on Wednesday – the customer needed the car for an event on Thursday morning and we still had the engine out.

Simon, our Master Technician, offered to stay late and rebuild the car as the customer in question owns around 20 Ferrari’s and has lots of other cars within the Group and he knew it was important to the customer. Simon worked through the night until 7am the next morning completing the car which was collected at 7:30am to go to its event. The customer was over the moon and said he had never had service like it in all his years of car ownership and said it really means a lot to him and confirms exactly why he uses Graypaul Nottingham.

Mr Skelchy called Lamborghini Edinburgh on Tuesday 28th March to inform them that he’d had an ‘altercation‘ with a low flying seagull, this resulted in the destruction of his off-side wing mirror which had been left hanging off his car. Mr Skelchy was in an upset state as he was scheduled to drive to Gleneagles Friday evening for a surprise wedding anniversary weekend trip with their Huracán. Sam Kelly, our Product Specialist, immediately took control and recorded all the relevant details and also contacted Lamborghini Assist on his behalf, to arrange the Huracán’s collection and also arrange a replacement mode of transport.

He thereafter arranged with our parts dept. to have a new mirror assembly ordered, and on receipt drove to our coachwork sub-contractors in order to have the mirror cluster repainted to sample. Once painted he collected the mirror and arranged with a technician to work late on the Thursday evening and also the valeters to ensure the vehicle was presented to its former glory. Sam also worked late that evening and positioned the gleaming Huracan in the showroom, in the same condition as it was when it was collected 12 months prior.

An “overwhelmed” Mr Skelchy collected his vehicle the Friday morning at 9.30am all set for the day ahead as planned prior to the incident. Mr Skelchy added that “for an 18 year old boy to act in such a professional and mature way has truly demonstrated the kind of professional business that we are.” In addition, Sam also presented our client with a Lamborghini boxed bottle of champagne to help them celebrate their wonderful occasion.

A service customer was due to graduate on the morning following dropping her Maserati Ghibli in for its first annual service. Unfortunately she arrived to drop off her car in a blind panic as she had somehow managed to shred her graduation paperwork when clearing out her office the previous evening!

Upon mentioning this to Gemma over a drink at our coffee bar, Gemma stepped into the breach and arranged for a copy of the paperwork to be sent to the dealership and printed, ready for the customer. As an extra special touch, Gemma then arranged a congratulations card to be signed by the team and handed it over with a bottle of champagne upon the lady’s return to collect her car after her graduation. The customer was surprised and delighted by Gemma’s thoughtfulness.

After taking delivery of an Aventador Roadster, the customer spoke with Adam late afternoon and explained that he was experiencing starting difficulties. Adam and Cameron drove to Kent straight away, arriving around 7pm but, frustratingly they couldn’t resolve the fault so they pushed and repositioned the car for recovery and returned home around midnight.

The following day Adam was on a course, throughout the day he spoke with Lance trying different options. When the course finished he returned and supported Lance and they eventually traced the source to a faulty instrument cluster, resulting in another late night. The following day they were informed by Lamborghini that the part was on back order, by now the customer wanted his money refunded.

Lance decided the only option was to rewire from the fuel pump to the dashboard. The Roadster was returned early Saturday morning by truck, the customer was delighted and completely oblivious to the man hours and commitment given behind the scenes from Adam and Lance.