It was Good Friday and Cameron had agreed to go to a customer’s house in Buckinghamshire to replace a wheel trim that had fallen off when the car was delivered back to the customer on the previous day.

The customer had a wedding on Easter Sunday and his Bentley was to be used for the wedding, so it was really important the car looked its best but the new part was on back order and had been for several months. The team arranged for Cameron to go down with a second hand part to sort the issue out, upon arrival and fitting the part it was too small for the customer’s car, Cameron drove the two hour journey back to the dealership where we managed to find another wheel trim. Cameron then drove back down to the customer’s house and replaced his trim, he finally returned back in the early evening.

The customer was so pleased he had resolved the issue so the car could be used for the wedding.

Excellent service, well done!

Amber had booked in a Mrs Kershaw for her annual service, with one of the drivers collecting the Porsche from her work address. However, the day before we were due to collect her car the customer called to say we would need to collect it from her home address instead as she was too ill to go to work. Amber made the appropriate arrangements for the customer but also went one step beyond her day job!

Amber put together a “Get Well Soon” package for the customer – including a card from the team, orange juice, grapes, magazines, a puzzle book and (of course!) some chocolate.

She arranged for the driver to give this very thoughtful package to Mrs Kershaw when he collected her keys, and she was delighted at the gesture. Well done Amber for making this customer’s day much better!

Mr Dernie took delivery of his new Maserati Levante, and on the Sales Executive’s follow up call, he mentioned that the car was fantastic but the brightness of the navigation screen at night was too much and could he turn it down as it was giving him headaches.

The Sales Executive looked through all the book pack and could not find anything related to this and asked Rob for his assistance.

Rob was just about to go on lunch, but took it upon himself not only to check the manuals, but found the keys for the demonstrator and spent his entire break time going through the menus of the car. He succeeded in finding the complicated process required.

Mr Dernie was then invited back into the showroom and over a coffee, Rob explained the process through with the client.

Mr Dernie said that the service he had received was exemplary, as often the little things that seem unimportant to anyone else can get overlooked or dismissed.

Rachel looked after Mr Cherry and his F12 whilst it was in for service and he was waiting in our showroom. Our technician identified a fault on the car which we needed to order parts for and Mr Cherry was safe to use the car in the meantime. Mr Cherry indicated to Rachel that he was going on a European tour in the car and would like to get the part replaced before he went. A week later the part arrived (2 days before his European tour) – Rachel excitedly telephoned Mr Cherry to give him the good news, he was delighted with this and arranged to be with us at opening time the following day.

During the call Rachel found out it was his birthday that day so without hesitation she ordered a personalised birthday card to be delivered the following morning and on her way into work she popped into a supermarket and purchased a birthday cake and a bottle of Champagne.

Mr Cherry arrived early and Rachel greeted him and showed him to an office as he’d said he needed to do some work until the car was ready. Once the card arrived Rachel got all staff to sign it and then presented Mr Cherry with his birthday surprises, he was overwhelmed and said he had never known service as good as this ever before.