Harrison was attending a Ferrari track day as technical support at Donington Park, and he had arrived early in the morning to prepare for the day. A customer turned up who had driven some 160 miles and had his car inspected. When checking his car to make sure it was safe for the track, it was found his front and rear brake pads were worn too low to use on the track. Harrison overheard the customer discussing this as he was distressed and offered to drive back to work in Nottingham and collect some tools and pads for the customer.

After collecting these, Harrison then fitted all the parts for the customer who was then allowed out on track, saving his day. The customer rang in and told us he was over the moon with Harrison and the special service he had received had blown him away. Due to this, the customer has decided to use Graypaul Nottingham for his service needs in the future.

Hope had a customer in who was having a lot of work done on his 328 and mentioned that he liked nothing more than to sit in his garage and drink a bottle of wine whilst looking at his car.

As he was authorising a large amount of work, Hope decided to make up a pen drive of photos showing the car being worked on at various stages and then give it to him as a final gift. She then also presented him with a bottle of wine for when he is reviewing them at home.

The customer was over the moon with this and wrote in to our director saying how pleased he was with Hope.

For the last four years, Porsche Centre Glasgow has run a ‘Big Day Out’ for the terminally ill children and families of CHAS Robin House. The event begins at Robin House, team members from PCG take Porsches to the hospice and meet everyone who will be joining us, we then head in convoy to the Rest and Be Thankful. Once there, we take the children and their families up and down the old military road which is a private road in the Porsches and everyone involved absolutely loves it!

Every year John manages to make the event bigger and better – he even managed to arrange a police escort from the hospice to The Rest and Be Thankful! John does everything he can to make it a special day for all involved. We have now formed a great bond with the owners of the old military road, a local catering company, the traffic police, customers who have attended and of course the staff and families at CHAS Robin House who are always only too happy to help all thanks to John’s passion for ‘Giving Something Back’ to the community.

Mr Roberts brought his Maserati into us to check for a possible problem whilst he waited in our waiting area, Rachel made sure he was comfortable and carried on with arranging the inspection in the workshop. In the meantime Hope and Lauren who were both in the customer lounge started chatting with Mr Roberts whilst he was enjoying a coffee and a brownie, they found out that he had just become a very proud grandfather and enthusiastically viewed the photos of his newborn grand-daughter.

Hope and Lauren wanted to do something to make this special for him, so Lauren dashed out to a local shopping centre and purchased a girl’s newborn baby outfit and a card for him. A little later on, Hope and Lauren went to see how Mr Roberts was and surprised him with their gift to which he was truly overwhelmed and shed a few tears at their very kind gesture.

He left our dealership knowing there was nothing at fault with his Maserati and also with a little gift to give to his grand-daughter and commented in his feedback email:

“ It was a very nice touch on behalf of the dealership and one I have told many people about since (and will continue to do so), it was not something we would have ever expected and I was so surprised when you approached me with the gift. To me it just confirms why Graypaul has such an excellent reputation for its customer service and experience.”