Exceptional feedback received from Mr Mark Brown who collected a car from us in June. Not only on the survey but he emailed in to make sure the feedback was received by all. Every aspect of the sale and handover were complimented including keeping it a surprise from his wife throughout and then getting her a personalised gift for handover. On my Sales Manager follow up call he could not have been more pleased with the whole experience and also commented about the night and day contrast from his last experience when dealing with Porsche Nottingham. Already looking forward to buying his next one with us. Great work from Akil

Very welcoming, and presented very wellAll staff were professional and very helpful Akil Blake was extremely accommodating and nothing was too much trouble. It was a pleasure to buy our Cayman with himAll options explained clearly, our needs were listened too and metThe handover was the best part. Akil and the other staff helped keep this a secret from my wife, as this was a surprise gift, right up until the grad reveal. He even arranged a personal gift for her tooAkil went the extra mile and then some, Akil made the handover very special and memorable
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Having known Mr Basi for a while, Chameli knew how much his late parents meant to him so decided to get a portrait of them made for him which was gifted on the handover of his New Urus Performante.

She did some groundwork first with his son to make sure it would be received well and got the green light from the family.

Chameli employed a local artist to create the picture from 2 photos which had been provided to her . When presented with the portrait Mr Basi was speechless and even shed a couple of tears, it was such a special moment which clearly meant a lot to him.
Later he shared his handover experience on his social media where he has 30k followers. Please see attached for the images and kind words he shared.

Thank you for the portrait of my parents presented when I collected my cars. A true act of class and you have shown me that genuine friendship knows no bounds and that the true generosity and thought springs from the well of a selfless heart. This to me was incomparable to the cars and everything else, simply priceless, thank you.
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A male customer approached Graypaul Birmingham and said that he was interested in buying a car for his girlfriend. Francesca phoned them and discussed their wants in a Ferrari and they decided to drive one of our Ferrari Approved Portofinos! The girlfriend and her sister came in to drive the car and absolutely fell in love. The male customer was the main decision maker so he called up Francesca and said that he wanted to purchase the car, but for it to be a SURPRISE! He then told his girlfriend that someone else had purchased the car and said they needed to look into other options. Francesca spoke to the girlfriend every day for 10 days discussing other car options and essentially was ‘selling’ her other cars that she was never going to buy just to help keep the secret!! Francesca then set up a date for the male customer, girlfriend and all her family to come back in so she could test drive other models. Francesca also spent time giving recommendations for local places to eat at, as the customer was from Monaco and wanted somewhere nice to go before coming to the dealership. When they arrived, Francesca had decorated the handover bay with flowers and roses and had also purchased non-alcohol champagne and multiple bouquet of flowers, one for the girlfriend’s twin sister (so she didn’t feel left out!).

Please use this link to download photos and videos: https://we.tl/t-IyKKu30QeF

The girlfriend was completely taken aback by the surprise and cried with joy! Overall, everyone in the dealership and other customers that we have told the story said how lovely it was and we know that we have created an amazing memory for this couple.
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Our recommendation is Alex Keddie for the following:

EJ one of our top clients (Monza, Pista etc.) had his 812 Competizione delivered to his house.

Alex sourced a Lego set matching the car including the colour scheme and wrote a letter to his son – Elliott starting him on his Ferrari journey.

You can see the results below – a very happy Elliott.

attached in pictures
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The customer in the past had purchased a purple Rolls Royce Dawn and the customer had painted her nail to match the colour.  Renee got the colour swatch of the Aventador the customer has chosen  and then  purchased the matching colour nail polish! She then arranged for the polish to be put in a presentation box along with a picture of the customer’s Aventador!
Class act!

Handover is on the 28th of April but knowing the customer quite well she/they will be so pleased with this thoughtful gift.
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On Friday last week, one of Chris’ customers turned up without an appointment wanting to measure the boot of a Macan before he collected his on Saturday.

Since Chris was busy, Amy grabbed a tape measure and spent some time outside with him and his wife measuring the boot spaces.

When they looked in the Macan, there happened to be a bespoke boot liner inside which came when we purchased the car from the previous customer.

Now his face absolutely lit up when he saw that such a thing could be made and they had a lengthy conversation about his golfing and how it would be perfect for his golfing buggy.

So speaking to Jamie to make sure it was okay, (and with the help of Lydia) Amy removed it from the vehicle, got it all clean and put it into his new car ready for collection the following day.

Amy wasn’t there when he collected his car but he came in today and greeted her with two boxes of chocolates and many many thank yous, showed ushis nice tidy boot and kept saying how much he loved it.

Megan started with us on January 4th of this year and has very quickly become accustomed to our way of Making it Special with our customers.

Megan quickly identified that our customer Mr & Mrs Mcleod had always fancied trying “Pirate Grog Rum” so after a quick google search Megan was able to source a bespoke gift in a little box that came with a personalised scroll with a lovely message for the handover. On top of this Megan also found out they had always wanted to try eating at the Dome in Edinburgh and we organised afternoon tea for two.

This was very well received by Mr & Mrs Mcleod and I feel that only two weeks in at that point it was a great way to find out those little pieces of crucial information that really make it special and bespoke for our customers.

Megan is been a strong, key member of the team and is very much involved with all of our customers.

I’m looking forward to seeing other 5-star reviews with Megan onboard and exceeding their expectations.

Mr & Mrs Mcleod were very happy and appreciative of the gifts. They thanked me, Stuart and Megan for the thoughtful gifts.
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We had a customer come in yesterday to collect his new Macan and whilst Yasmin was making him a coffee he mentioned that he had just become a proud Grandfather for the first time to a new baby boy!! After looking at all the baby pictures Yasmin remembered that we had a cute outfit on display in the showroom so had it boxed up and gave it to him as a gift for his new Grandson!! He was delighted and very touched by the gesture.

Mr R, a great previous client was picking up his new car from Emily. Knowing that the client is always very well dressed when he comes to the showroom in a suit, shirt and tie, Emily sourced and ordered 2 new Silk Ties for the client and also had them monogrammed with his initials.
The client was over the moon and said it was touches like this that make him come back to Graypaul. Congratulations Emily for going the extra to make it special.

Ewan & Megan came together to create a memorable handover for one of our best clients.

They were in collecting their 2 of many cars they have (a collection of over 20 including Bugatti)

Ewan set the cars up in the showroom, blocked them off with ropes and poles creating a VIP section in the showroom.

Ewan had remembered from his interaction with the client, he is building a garage and calling it his Bakcave ( all his plates are BAK***) He found the client’s logo and put it on the big screen for his arrival.

The client came with many friends and family, and they were all blown away.

The family commented saying, they have collected many cars, but never experienced anything like this. The client reached out to Sid separately to thank the team for going above and beyond commenting the whole family will remember along with their social media followers as they streamed the whole thing.
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Ewan & Megan came together to create a memorable handover for one of our Top clients.

They were in collecting their 2 of many cars they have (a collection of over 20 including Bugatti)

Ewan set the cars up in the showroom, blocked them off with ropes and poles creating a VIP section in the showroom.

Ewan had remembered from his interaction with the client, he is building a garage and calling it his Bakcave ( all his plates are BAK***) He found the client’s logo and put it on the big screen for his arrival.

The client came with many friends and family, and they were all blown away.

The family commented saying, they have collected many cars, but never experienced anything like this. The client reached out to Sid separately to thank the team for going above and beyond commenting the whole family will remember along with their social media followers as they streamed the whole thing.
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One of our very loyal and lovely customers Mike collected his fantastic new vehicle.  Julie discovered it would be his birthday a couple of days later, so she and James, the Sales Executive, wanted to give him something special and personal.

Julie popped out to a local farm shop and handpicked items to produce a lovely bespoke luxury hamper that she knew he would love including champagne, Truffles, Gin etc ….

He was so delighted he invited Julie and James to his birthday celebrations 
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Mr P was due to pick up his first New Ferrari, Emily had found out that it was the client’s birthday the day after the handover, but only the day before the client was due. She wanted to help celebrate his birthday, so got on the phone, arrange a custom cake for the client and drove to collect. On the day the client was blown away with the gesture of the cake and card signed by the team at Graypaul.

Our Sales Executive Neil Ross got a phone call from his customers Mr and Mrs McCann. They were at the Porsche Museum in Zuffenhausen and asked Neil for the code for their new 911 which was in production. The Porsche employees at the factory were delighted to have customers they could show their very own Porsche in production. They stopped the production within the factory, the staff were clapping with excitement watching Mr and Mrs McCan walk over to their brand new 911.

Our Sales Executive Neil Ross has never heard of this happening in his full sixteen years working for the brand and is delighted his customers got a special and memorable experience. To continue this experience, on the handover Neil decided to play the couple’s favourite ACDC song through the BOSE speakers. This created an amazing, uplifting atmosphere within the showroom with other customers watching with excitement. Mr and Mrs McCann drove out of the handover bay to their favourite ACDC song, windows down and smiling in their new 911!

Mr and Mrs McCann commented…‘Having visited many Porsche Centres including Wurzburg, Porsche Centre Glasgow continues to exceed our exceptions and the variety of vehicles on display is fantastic. Neil has always gone above and beyond to accommodate our visits and indeed whilst we were at the Porsche Museum in Zuffenhausen, Neil immediately took the call despite being busy as were required the production code for the 992 so we could see it during the factory tour.After having 2 Covid handovers with our Macan GTS and Cayenne, we were very excited about having the real experience for the 992. And WOW were we not overwhelmed by the whole day. From start to finish we were made feel that we were the single most important people in that building which is all anyone can every wish for when picking up their dream car. There was absolutely no rush and Neil made sure the day was very special. Ryan, head of valet ensured the car was pristine and thanks must go to him for his understanding of how pernickety we McCanns are!! To the point where Ryan checked with us that we were happy with the standard and was there anything we wanted him to do. Remarkable service.Porsche Glasgow gave us a day that we will remember forever and we are very thankful for everyone that was involved with that. Leaving Porsche Glasgow showroom with ACDC Thunderstuck blasting from the BOSE speakers certainly has everyone smiling!’
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Mr Gill worked with us to pick his Taycan up today – his first car with us. He really wanted a 911 turbo but isn’t quite there yet so Alex helped him spec up his Taycan just like the 911 he would eventually want…

The customer has brought his family down to collect the car and loves it. Alex gave him a personalised handover gift – his favourite bottle of whiskey…. Not only this but he has had the bottle engraved with the customer’s name to commemorate the special day
Honestly, the customer welled up and I’m sure is a customer of Alex’s for life!!!

Mr Gill Said to me personally " Alex has been the best person I have dealt with in any business not just car dealerships, He's taken service to the next level "
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Alex recently sold a pre owned Lamborghini Urus to a local lady .

From the get go she was amazed by how attentive Alex was and just how special he made her feel which prompted her to send  the below note:-

I wanted to pop you a quick email in regards to our experience with Alex Warren. Myself and my partner have just collected our Lamborghini Urus and I cannot express enough how incredible Alex has been. From the initial conversation, through to collection he has been a true credit to your dealership and I can assure you, you have our business for life now, with both Lamborghini and Bentley, purely because of our experience with Alex. Nothing was too much trouble and to find the car sitting in pride of place in the showroom only for him to press the button for the silk cover to be removed and the car be there was so exciting. Thank you, Alex, it’s amazing. We look forward to seeing you again very soon!

I wanted to pop you a quick email in regards to our experience with Alex Warren. Myself and my partner have just collected our Lamborghini Urus and I cannot express enough how incredible Alex has been. From the initial conversation, through to collection he has been a true credit to your dealership and I can assure you, you have our business for life now, with both Lamborghini and Bentley, purely because of our experience with Alex. Nothing was too much trouble and to find the car sitting in pride of place in the showroom only for him to press the button for the silk cover to be removed and the car be there was so exciting. Thank you, Alex, it's amazing. We look forward to seeing you again very soon!
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Our customer Mr Phillip French had been looking to change from his Jaguar to a Bentley for a while. He came into the business but the car he initially was looking at had been sold. Arran with much tenacity found a special car for Mr French and he went for it.

During the transaction, they had spoken about Burton On Trent and how Mr French likes the local ales. When the time came to collect the car, Arran chauffer drove him here in our Bentley Flying Spur which blew the chap’s socks off.

To conclude Arran arranged an engraved tankard and some local ales as a handover gift. The client was blown aware and very emotional…
Great job Arran.

What a wonderful experience buying a car from this company. Everyone has been a pleasure to deal with during the whole purchasing process. In particular, my special thanks go to Mr Arran Ashman who has been an absolute delight to deal with and has gone over and above to ensure everything went smoothly. I’ve no hesitation in recommending Arran and the team should you be considering joining the Bentley family. Philip French.  24/09/2022 20:12
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Ben sold a professional footballer a car and knew he spoke very little English and that his native language was Portuguese. On the day of delivery, Ben decided to convert all of the welcome signs to Portuguese to make him feel welcome and special.
He also bought him a Birthday cake as the car was a gift to himself.

The customer was so delighted and was visibly very touched by this and he proceeded to take photographs of the signs and sent it to all of his relatives in the UK and Brazil
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James going all out for the customer and agreeing to be the driver for the day for the customer’s daughter’s wedding in his own time. James went to the customer’s house very early that morning and stopped all day making sure the customer’s daughter was where she needed to be when she was supposed to be there, This was also a surprise for her and this was a massive factor in making the day so special as she also knew how big a deal this car was and getting her big day right and making it so special too for her dad.

The customer was over the moon and thrilled James did this for him and also he was able to relax enjoy the day and show his Daughter and his New MC20 off
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Colin is new to the business, joining us in May this year he has taken to MIS very quickly and is going above and beyond to get to know our clients very well.

This particular Client, Ralston Forsman-White has bought 3 Levante’s from us in the last 16 months and is a great client of the dealership, When Colin started he was introduced to Ralston and they hit it off immediately building a very strong relationship, this led to the purchase of Levante number 3.

Whilst getting to know Ralston, Colin established that he was going to drive the Levante Abroad to Florentina.

With this information Colin then had a side shot of the Ralston’s new Levante sent over to someone who can print & frame them.

We had “Florentina” sign written underneath it and it truly looks the part and is the essence of Making It Special, this was very bespoke and unique.

Ralston is over the moon and is delighted with this, He has mentioned he cannot wait to move on up to a Grecale Trofeo.

Ralston left a 5/5 New Car CSI and is in love with his New Levante and has thanked us time and time again for the time & effort, He even went out of his way to bring his daughters in to visit our dealership. They live over in the Netherlands and Ralston get's very limited time with them, for him to take some time out of his day with them meant a lot to us.
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