Anna received an email from a customer who had sent some photos of his Porsche key which has been eaten by his 2 dogs. In the email, he had used puns related to his dog and photos asking if we sold any tastier keys.

Anna replied to the customer using a dog pun heavy email which the customer really enjoyed. We ordered the customer a new replacement key and booked the customer in.

When the customer had come into the business and the key was coded Anna had gone out of her way to not only buy but create a Doggy Hamper – with different dog treats and a little note to the dogs. The customer was delighted and found it extremely amusing.

The customer scored us a 10/10 in Porsche passion and Anna still receives regular doggy updates from the customer via email.

It’s fair to say the customer “lapped” it up and Anna was Golden (retriever) in this situation.

Absolutely fantastic effort from the team at Silverstone, especially Anna Brown! Last Friday I contacted Anna to ask a question regarding Porsche keys, did they come in different flavours as my dogs found the standard key quite boring. This morning I was contacted to say my new key had arrived and when could I bring the car over to get the key coded. 5 working days in the current climate? Amazing! This isn’t the 1st time for this 1st class service from the team there, it’s not the 1st issue I’ve caused with the car. And if Gus chews another key, Rob can have him.

Toni was greeting our customer, Mr W whose Porsche Macan was booked into the workshop. On his arrival at the Centre, Toni noticed Mr W glancing at a Panamera 4S E-hybrid, which he mentioned was his dream car and he hopes to purchase in the future.

During their conversation, Toni noticed Mr W seemed to be feeling down, which she responded to with a smile and a friendly, “How are you Mr W?” He mentioned it was lovely for her to ask this, however, Toni sadly learned that the customer’s wife had sadly passed away and he was finding things difficult. Thinking of what we could do to make him feel special at our Centre Toni explained she was going to collect the courtesy car keys (which she already had collected), and in fact, she was going to switch the courtesy car from a Cayman to the Panamera 4S E-hybrid for Mr W to enjoy his dream car whilst his car was getting fixed.

When Toni handed over the keys for the Panamera 4S E-hybrid, Mr W was delighted with this gesture and couldn’t believe he would be driving his dream car.